ACT Fibernet Customer Care Number:1800 1022 836
You can contact ACT customer care at 1800 1022 836 (toll-free number) for any information regarding the broadband provider's offers or if you have any questions if you are already a subscriber. You can contact ACT Fibernet via contact page, ACT app, WhatsApp or by e-mail.
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ACT Fibernet Customer Care
The importance of customer care in internet services cannot be overstated, as it directly impacts customer satisfaction, loyalty, and the overall reputation of the service provider. ACT Fibernet, a leading internet service provider, understands the importance of customer care in delivering exceptional service and maintaining customer loyalty.
| ACT Fibert Customer Care Contact Type | Contact Details |
|---|---|
| ACT Fibernet Toll-free number | 1800 1022 836 |
| ACT Fibernet Call centre | +91–9121212121, +91–7288999999 |
| ACT Fibernet WhatsApp Number | +91–99459 99459 |
| ACT Fibernet Email ID | [email protected] |
| ACT Fibernet Enterprise Email | [email protected] |
| Google Play App |  |
| Apple Store App |  |
When To Call ACT Fibernet Customer Care Number?
If you wish to contact ACT customer care service, it is best to contact an advisor in the morning or afternoon from 2 p.m. to 5 p.m. on weekdays. Customer service is available 7:30 AM to 12:00 AM (All Days of the week).
| Wait Time | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|---|
| 7h-9h | . | . | . | . | . | . | . |
| 9h-12h | . | . | . | . | . | . | . |
| 12h-15h | . | . | . | . | . | . | . |
| 15h-19h | . | . | . | . | . | . | . |
| 19h-24h | . | . | . | . | . | . | . |
ACT Fibernet Complaint: Register To Nodal Officer
If you are facing unresolved issues with ACT Fibernet's customer care, you can escalate the complaint to the Nodal Officer. To register a complaint, users should provide detailed information about their issue and previous attempts to resolve it. This step ensures higher-level review and attention, aiming for a swift and satisfactory resolution. For contact details, read next.
- Name: Mrs. Sajala Vasu
- Email:[email protected]
- Timing:9:30 a.m. to 6:30 p.m. (Monday to Friday)
ACT Fibernet Complaint: Register To Appellate Authority
If an ACT Fibernet complaint remains unresolved after contacting the Nodal Officer, users can escalate the issue to the Appellate Authority. To register a complaint, users must submit detailed information about the issue, including prior communication and the Nodal Officer's response. This step guarantees further review by a higher authority, aiming for a conclusive resolution. Contact details are provided below:
- Name: Mr. Anand GS / Mr. Suresh Babu
- Email: [email protected]
- Timing:9:30 a.m. to 06:30 p.m. (Monday to Friday)
How To Contact ACT Fibernet Customer Care Online?
| Means of Contact for ACT Fibernet | Where To Go? |
|---|---|
| ACT Fibernet Online support | Via Blog section on the website. |
| ACT Fibernet FAQ | Access the FAQ section in the footer section of the website. |
| For Media Center | write to [email protected] |
| Contact via Facebook, Twitter | @ACTFibernet |
| ACT Fibernet app | Available on Google Play Store and App Store. |
| ACT Tutorials on YouTube | Visit the ACT Fibernet Channel on YouTube. |
| Chat with an ACT Fibernet | "How may I help you?" You can find the chat icon below at the right side of the website. |
Pan India: ACT Fibernet Customer Care Offices
ACT Fibernet has established customer care offices across India to provide localized support and ensure prompt service. These offices are strategically located in major cities, enhancing their ability to address customer issues efficiently.
| State | ACT Local Office |
|---|---|
| Ahmedabad | #102, Iscon Elegance, Prahladnagar Junction, S.G. Highway, Ahmedabad – 380015, Gujarat, India |
| Bengaluru | 2nd & 3rd Floor, No.1, Indian Express Building, Queens Road, Bengaluru, Karnataka, India – 560 001. CIN : U72900KA2000PLC027290 |
| Bhimavaram | No. 25-5-140, NR Pet, Near Corporate Central Bank, Eluru, Andhra Pradesh - 534006 |
| Chennai | TVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028 |
| Coimbatore | No. 57, Vivekananda street, Ram Nagar, Near District Police Office, Coimbatore – 641009 |
| Delhi | A-25, Mohan Co-operative Industrial Estate, Mathura Road New Delhi- 110044. |
| Eluru | No. 25-5-140, NR Pet, Near Corporate Central Bank, Eluru, Andhra Pradesh - 534006 |
| Ghaziabad | CS – 2, 2nd Floor, Gyan Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh - 201014 |
| Guntur | 6-16-30,16/1 Lane, Arundalpet, Guntur -522002 |
| Hosur | No 772-1, Sy No 805 Ground Floor SLN Complex Avalapalli MainRoad Indira Gandhi Nagar Hosur Taluk Krishnagiri Dist Tamil Nadu 635109 |
| Hyderabad | 8-2-618/B Banjara Hills No. 11 Rd, Banjara Hills No 11 Rd, Mithila Nagar, Banjara Hills, Hyderabad, Telangana 500034 |
| Jaipur | O/O ACT Fibernet , 3rd Floor, Plot no. 164, Above Manyavar showroom, Rathore Nagar, Amarapali Marg, Vaishali Nagar , Jaipur – 302021 |
| Kakinada | Sri Rama Nilayam, 1st Floor, Dr No: 8-5-1/3, Venkatanarayana Street, Pratap Nagar, Gandhinagar, Revenue ward No.2,Kakinada 533001 |
| Kanchipuram | TVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028 |
| Lucknow | Cyber Heights,2nd Floor,TC G 2/2 & TC G 5/5, Vibhuti Khand, Opposite to Indiragandhi Prathisthan, Gomtinagar- Lucknow UP-226010 |
| Machilipatnam | D,No 59A-2/1-1-7B,(59A-1-4), LEPL Icon Mall , NH-16,2nd floor , Patamata , Ring Road Vijayawada Krishna District-520008 |
| Madurai | No:23, Vaidyanathan Iyer Street, Shenoy Nagar, Madurai-625020 |
| Nellore | 16-2-230, Dr.Anil KUMAR Reddy Towers, 1st Floor Pogatotha Nellore 524001 |
| Ongole | 16-2-230, Dr.Anil KUMAR Reddy Towers, 1st Floor Pogatotha Nellore 524001 |
| Pollachi | No. 57, Vivekananda street, Ram Nagar, Near District Police Office, Coimbatore – 641009 |
| Pune | GW8H+G29, Magarpatta Inner Circle, Cybercity, Magarpatta, Hadapsar, Pune, Maharashtra 411028 |
| Rajahmundry | Dr.No.79-13-1, Radha Enclave, 2nd Floor Official Colony, Mallina Nagar, Old Somalamma Temple (OST) Road, Gandhipuram, Rajahmundry - 533103 |
| Tadepalligudem | No. 25-5-140, NR Pet, Near Corporate Central Bank, Eluru, Andhra Pradesh - 534006 |
| Tenali | 6-16-30,16/1 Lane, Arundalpet, Guntur -522002 |
| Tirupati | No. 29 & 30, 2nd Floor, Bachala Towers, SGS Arts College Road, New Indira Nagar, Tirupati - 517501 |
| Tiruvallur | Plot No 68, Siva Vishnu Koil Street, Padmavathy Nagar, Rajajipuram, Thiruvallur-602001 |
| Trichy | TVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028 |
| Tumkur | No 519/B/3587 Mydala Complex M.G. Stadium Road KuvempuNagar Near Tumkur Hotel Association Tumkur 572101 |
| Vijayawada | 32-2-5,1st Floor, Rata Building, Anjamma Street, Moghalrajpuram, Vijayawada-520010 |
| Visakhapatnam | No. 43-9-141, Sri Gayatri Towers, 3rd Floor, Sri Kanya Main Road, TSN Colony, Dondaparthi, Visakhapatnam- 530016 |
| Warangal | Satya Boulevard, 1st Floor, No. 2-10-874/6, S.No 560, Subedari, Above Yamaha Showroom, Near Forest office, Waddepally, Hanmakonda, Warangal. TS 506001 |
Customer Care in Internet Services: ACT Fibernet's Approach
In the highly competitive landscape of internet service providers (ISPs), customer care stands as a critical pillar of success. The importance of customer care in internet services cannot be overstated, as it directly impacts customer satisfaction, loyalty, and the overall reputation of the service provider. Here’s how ACT Fibernet adopts best practices in customer care and why it’s proving successful for them:
1. Reliability and Support
ACT Fibernet ensures reliability and quick support by providing 24/7 customer service. Their trained representatives promptly address connectivity issues, equipment problems, and speed optimization, minimizing disruptions and building trust with customers. This reliability has led to high customer satisfaction and loyalty.
2. Meeting Customer Expectations
ACT Fibernet meets high customer expectations with competent, courteous, and knowledgeable support staff. By offering rapid responses and effective solutions, they enhance the overall customer experience. Their ability to exceed customer expectations results in positive reviews and increased customer retention.
3. Handling Technical Issues
Technical support is a cornerstone of ACT Fibernet's customer care. Their team swiftly diagnoses and resolves connectivity issues, modem/router problems, and more. They also educate customers on preventing future issues and optimizing their internet usage, which reduces repeat calls and enhances efficiency.
4. Billing and Account Management
ACT Fibernet excels in managing broadband billing inquiries and account-related issues. They provide clear, accurate, and prompt resolutions to billing questions, payment issues, and service plan changes. This transparency and efficiency in billing processes help maintain customer trust and satisfaction.
5. Impact on Customer Retention
Effective customer care is a significant factor in ACT Fibernet’s high customer retention rates. By creating a positive customer experience and fostering loyalty, they ensure long-term relationships with customers. This focus on retention over acquisition is both cost-effective and beneficial for sustained growth.
6. Building Brand Reputation
ACT Fibernet leverages excellent customer care to build a strong brand reputation. Positive customer experiences lead to glowing reviews and recommendations, enhancing their image and attracting new customers. Their commitment to superior customer care sets them apart from competitors like Airtel Xstream Fiber, Hathway, Excitel, JioFiber and others.
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Final Thoughts
ACT Fibernet’s commitment to providing top-notch customer care sets them apart in a competitive market. Their comprehensive approach ensures that customers receive timely and effective support, fostering trust and loyalty. By continually improving their services and addressing customer feedback proactively, ACT Fibernet not only enhances the customer experience but also strengthens their market position.
We invite readers to share their experiences with ACT Fibernet’s customer care. Your feedback is invaluable in helping us understand what works well and what didn't.