ACT Fibernet Customer Care Number:1800 1022 836

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act fibernet customer care

You can contact ACT customer care at 1800 1022 836 (toll-free number) for any information regarding the broadband provider's offers or if you have any questions if you are already a subscriber. You can contact ACT Fibernet via contact page, ACT app, WhatsApp or by e-mail.

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ACT Fibernet Customer Care

The importance of customer care in internet services cannot be overstated, as it directly impacts customer satisfaction, loyalty, and the overall reputation of the service provider. ACT Fibernet, a leading internet service provider, understands the importance of customer care in delivering exceptional service and maintaining customer loyalty. 

ACT Fibernet Contact Number
ACT Fibert Customer Care Contact TypeContact Details
ACT Fibernet Toll-free number1800 1022 836
ACT Fibernet Call centre+91–9121212121, +91–7288999999
ACT Fibernet WhatsApp Number+91–99459 99459
ACT Fibernet Email ID[email protected]
ACT Fibernet Enterprise Email[email protected]
Google Play Appact gpay store
Apple Store Appact apple store

When To Call ACT Fibernet Customer Care Number?

If you wish to contact ACT customer care service, it is best to contact an advisor in the morning or afternoon from 2 p.m. to 5 p.m. on weekdays. Customer service is available 7:30 AM to 12:00 AM (All Days of the week).

ACT Fibernet Contact Wait Times
Wait TimeMondayTuesdayWednesdayThursdayFridaySaturdaySunday

ACT Fibernet Complaint: Register To Nodal Officer

If you are facing unresolved issues with ACT Fibernet's customer care, you can escalate the complaint to the Nodal Officer. To register a complaint, users should provide detailed information about their issue and previous attempts to resolve it. This step ensures higher-level review and attention, aiming for a swift and satisfactory resolution. For contact details, read next.

  • Name: Mrs. Sajala Vasu
  • Email:[email protected]
  • Timing:9:30 a.m. to 6:30 p.m. (Monday to Friday)

ACT Fibernet Complaint: Register To Appellate Authority

If an ACT Fibernet complaint remains unresolved after contacting the Nodal Officer, users can escalate the issue to the Appellate Authority. To register a complaint, users must submit detailed information about the issue, including prior communication and the Nodal Officer's response. This step guarantees further review by a higher authority, aiming for a conclusive resolution. Contact details are provided below:

  • Name: Mr. Anand GS / Mr. Suresh Babu
  • Email: [email protected]
  • Timing:9:30 a.m. to 06:30 p.m. (Monday to Friday)

How To Contact ACT Fibernet Customer Care Online?

Other Ways to get In Touch With ACT Fibernet Customer Care
Means of Contact for ACT FibernetWhere To Go?
ACT Fibernet Online supportVia Blog section on the website.
ACT Fibernet FAQAccess the FAQ section in the footer section of the website.
For Media Centerwrite to [email protected]
Contact via Facebook, Twitter@ACTFibernet
ACT Fibernet appAvailable on Google Play Store and App Store.
ACT Tutorials on YouTubeVisit the ACT Fibernet Channel on YouTube.
Chat with an ACT Fibernet"How may I help you?" You can find the chat icon below at the right side of the website.

Pan India: ACT Fibernet Customer Care Offices

ACT Fibernet has established customer care offices across India to provide localized support and ensure prompt service. These offices are strategically located in major cities, enhancing their ability to address customer issues efficiently.

Local Offices for ACT Fibernet Customer Care
StateACT Local Office
Ahmedabad#102, Iscon Elegance, Prahladnagar Junction, S.G. Highway, Ahmedabad – 380015, Gujarat, India
Bengaluru2nd & 3rd Floor, No.1, Indian Express Building, Queens Road, Bengaluru, Karnataka, India – 560 001. CIN : U72900KA2000PLC027290
 BhimavaramNo. 25-5-140, NR Pet, Near Corporate Central Bank, Eluru, Andhra Pradesh - 534006
ChennaiTVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028
CoimbatoreNo. 57, Vivekananda street, Ram Nagar, Near District Police Office, Coimbatore – 641009
DelhiA-25, Mohan Co-operative Industrial Estate, Mathura Road New Delhi- 110044.
EluruNo. 25-5-140, NR Pet, Near Corporate Central Bank, Eluru, Andhra Pradesh - 534006
GhaziabadCS – 2, 2nd Floor, Gyan Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh - 201014
Guntur6-16-30,16/1 Lane, Arundalpet, Guntur -522002
HosurNo 772-1, Sy No 805 Ground Floor SLN Complex Avalapalli MainRoad Indira Gandhi Nagar Hosur Taluk Krishnagiri Dist Tamil Nadu 635109
Hyderabad8-2-618/B Banjara Hills No. 11 Rd, Banjara Hills No 11 Rd, Mithila Nagar, Banjara Hills, Hyderabad, Telangana 500034
JaipurO/O ACT Fibernet , 3rd Floor, Plot no. 164, Above Manyavar showroom, Rathore Nagar, Amarapali Marg, Vaishali Nagar , Jaipur – 302021
KakinadaSri Rama Nilayam, 1st Floor, Dr No: 8-5-1/3, Venkatanarayana Street, Pratap Nagar, Gandhinagar, Revenue ward No.2,Kakinada 533001
KanchipuramTVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028
LucknowCyber Heights,2nd Floor,TC G 2/2 & TC G 5/5, Vibhuti Khand, Opposite to Indiragandhi Prathisthan, Gomtinagar- Lucknow UP-226010
MachilipatnamD,No 59A-2/1-1-7B,(59A-1-4), LEPL Icon Mall , NH-16,2nd floor , Patamata , Ring Road Vijayawada Krishna District-520008
MaduraiNo:23, Vaidyanathan Iyer Street, Shenoy Nagar, Madurai-625020
Nellore16-2-230, Dr.Anil KUMAR Reddy Towers, 1st Floor Pogatotha Nellore 524001
Ongole16-2-230, Dr.Anil KUMAR Reddy Towers, 1st Floor Pogatotha Nellore 524001
PollachiNo. 57, Vivekananda street, Ram Nagar, Near District Police Office, Coimbatore – 641009
PuneGW8H+G29, Magarpatta Inner Circle, Cybercity, Magarpatta, Hadapsar, Pune, Maharashtra 411028
RajahmundryDr.No.79-13-1, Radha Enclave, 2nd Floor Official Colony, Mallina Nagar, Old Somalamma Temple (OST) Road, Gandhipuram, Rajahmundry - 533103
TadepalligudemNo. 25-5-140, NR Pet, Near Corporate Central Bank, Eluru, Andhra Pradesh - 534006
Tenali6-16-30,16/1 Lane, Arundalpet, Guntur -522002
TirupatiNo. 29 & 30, 2nd Floor, Bachala Towers, SGS Arts College Road, New Indira Nagar, Tirupati - 517501
TiruvallurPlot No 68, Siva Vishnu Koil Street, Padmavathy Nagar, Rajajipuram, Thiruvallur-602001
TrichyTVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028
TumkurNo 519/B/3587 Mydala Complex M.G. Stadium Road KuvempuNagar Near Tumkur Hotel Association Tumkur 572101
Vijayawada32-2-5,1st Floor, Rata Building, Anjamma Street, Moghalrajpuram, Vijayawada-520010
VisakhapatnamNo. 43-9-141, Sri Gayatri Towers, 3rd Floor, Sri Kanya Main Road, TSN Colony, Dondaparthi, Visakhapatnam- 530016
WarangalSatya Boulevard, 1st Floor, No. 2-10-874/6, S.No 560, Subedari, Above Yamaha Showroom, Near Forest office, Waddepally, Hanmakonda, Warangal. TS 506001

Customer Care in Internet Services: ACT Fibernet's Approach

In the highly competitive landscape of internet service providers (ISPs), customer care stands as a critical pillar of success. The importance of customer care in internet services cannot be overstated, as it directly impacts customer satisfaction, loyalty, and the overall reputation of the service provider. Here’s how ACT Fibernet adopts best practices in customer care and why it’s proving successful for them:

1. Reliability and Support

ACT Fibernet ensures reliability and quick support by providing 24/7 customer service. Their trained representatives promptly address connectivity issues, equipment problems, and speed optimization, minimizing disruptions and building trust with customers. This reliability has led to high customer satisfaction and loyalty.

2. Meeting Customer Expectations

ACT Fibernet meets high customer expectations with competent, courteous, and knowledgeable support staff. By offering rapid responses and effective solutions, they enhance the overall customer experience. Their ability to exceed customer expectations results in positive reviews and increased customer retention.

3. Handling Technical Issues

Technical support is a cornerstone of ACT Fibernet's customer care. Their team swiftly diagnoses and resolves connectivity issues, modem/router problems, and more. They also educate customers on preventing future issues and optimizing their internet usage, which reduces repeat calls and enhances efficiency.

4. Billing and Account Management

ACT Fibernet excels in managing broadband billing inquiries and account-related issues. They provide clear, accurate, and prompt resolutions to billing questions, payment issues, and service plan changes. This transparency and efficiency in billing processes help maintain customer trust and satisfaction.

5. Impact on Customer Retention

Effective customer care is a significant factor in ACT Fibernet’s high customer retention rates. By creating a positive customer experience and fostering loyalty, they ensure long-term relationships with customers. This focus on retention over acquisition is both cost-effective and beneficial for sustained growth.

6. Building Brand Reputation

ACT Fibernet leverages excellent customer care to build a strong brand reputation. Positive customer experiences lead to glowing reviews and recommendations, enhancing their image and attracting new customers. Their commitment to superior customer care sets them apart from competitors like Airtel Xstream Fiber, Hathway, Excitel, JioFiber and others.

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Final Thoughts

ACT Fibernet’s commitment to providing top-notch customer care sets them apart in a competitive market. Their comprehensive approach ensures that customers receive timely and effective support, fostering trust and loyalty. By continually improving their services and addressing customer feedback proactively, ACT Fibernet not only enhances the customer experience but also strengthens their market position.

We invite readers to share their experiences with ACT Fibernet’s customer care. Your feedback is invaluable in helping us understand what works well and what didn't.

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