Everything About Siti Broadband - Popular Plans, Benefits and Customer Care

SITI Broadband is a private broadband internet company that offers broadband services in nine (9) Indian geographies, namely New Delhi, Rajasthan, Haryana, Uttar Pradesh, Uttarakhand, Orissa, Maharashtra, Madhya Pradesh, and Telangana.

Unlike the country’s telecom giants like Reliance Jio, Airtel, Vi, and others, SITI broadband has a comparatively lower-end customer base. But, despite that fact, this private internet company offers some of the most affordable broadband plans across the length and breadth of India. Yes, their cheap yet high-quality services are absolutely noteworthy!

Did you know that SITI’s 200 Mbps plan is one of the cheapest in the country?

Value Additions Provided by SITI Broadband

SITI Broadband provides fast, friendly, secure, and affordable internet services. The company deploys unique and latest technologies that help users overcome the common internet connection problems of today. More interestingly, it offers an unmatched cost benefit to all types of internet users.

So if you are looking for smooth internet access without blocking your telephone lines, consider having a SITI broadband connection.

Below are some major value additionals provided by SITI to its subscribers:

1. High-speed internet access

   The company has next-generation engineering technology that kicks in high-speed internet access via the optical fiber cable network’s high bandwidth capability.

2. Internet of OC and Television

   SITI’s broadband allows its customers to access the internet on their TV sets as well as on their PCs.

3. Minimum Discontinuation

   With SITI, customers do not need dial-ups! This leads to minimal disconnections and login hassles!

4. Affordability 

   SITI’s broadband packages are meant to meet customers’ different needs and wants. Therefore, these packages have been specially curated to make them economical and affordable.

5. Service Capability

   SITI’s service capability is widespread across India, with an exhaustive network of distributors, franchisees, and well-trained service engineers.

6. Customer Care

   SITI broadband customer care executives are readily available to solve any issues faces by subscribers.

SITI Broadband Plans

Like we mentioned earlier, SITI Broadband only serves a handful of Indian territories, namely New Delhi, Rajasthan, Haryana, Uttar Pradesh, Uttarakhand, Orissa, Maharashtra, Madhya Pradesh, and Telangana.

To browse through the broadband package in these cities, please follow the below steps:

Step 1: Visit SITI broadband’s official website.

Step 2: You will see ‘Broadband’ on the landing top panel. Hover your cursor on that and click on ‘Broadband Packages.’

Step 3: You will see four (4) boxes on your screen. The first one is for you to select your state, the second one for ‘City,’ the third one for ‘City Area,’ and the fourth one for ‘City Sub Area.’

Step 4: By choosing the respective options, you will now have broadband plans flashing on your screen which will have details about validity, speed, price, and others.

SITI Broadband Plans Terms and Conditions

Below are the terms and conditions laid down by SITI concerning its broadband internet services

• FUP shall be applicable for all unlimited plans.
• Taxes are extra as applicable on the prices mentioned in the plan.
• SITI Broadband reserves the right to modify/withdraw the tariff plans without prior notice.
• Customers can buy SITI-recommended routers/accessories or any other equipment of equivalent specifications.
• Activation charges are non-refundable.
• Activation charges are not applicable wherever the customer opts for its own modem/router.
• Security Deposit wherever applicable is refundable in case of customer separation post three (3) months of Usage.
• The tariff plans/offers are subject to TRAI and DOT’s Guidelines/Directives/Orders.

SITI Broadband Most Popular Plan

SITI’s ‘Mega’ is the most popular 200 Mbps fiber broadband plan available at the customer’s disposal. The plan costs Rs. 899 a month (exclusive of taxes). Despite the added GST, the plan will still cost around Rs. 1060 which is still cheaper than other 200 Mbps plans out in the market.

Additionally, it comes with unlimited data with a FUP limit applicable on all the unlimited data plans (as mentioned in the terms and conditions above).

The FUP limit on this plan is, however, not clearly mentioned on their official website. Even their customer care executives seem not to have a definite answer to this query.

Customers can choose to purchase this plan for longer validity.

For instance, if you buy this plan for six (6) months – you can enjoy one (1) month of free service.

We will break down the complex calculation for you here:

Total amount paid for six (6) months = Rs. 6394 (6 months x Rs. 899 = Rs. 5394 + 18% GST (Rs. 970) = 6,394). As a benefit, this will now be valid for seven (7) months. Meaning? Your monthly cost comes down to Rs. 913.42 from Rs. 1060 effectively.

Similarly, if purchased for ten (10) months, the plan’s monthly cost will come down to Rs. 884 from Rs. 1060 effectively.

SITI Broadband Log In

To log into your SITI account, visit this link.

On the bottom right of the page, you will see a ‘Customer Log In’ box. Here you will have to feed in your account details such as username and password.

If you forget your username and password, feel free to reach out to SITI customer care for help.

SITI Customer Care

In case of any complaints, customers can call on SITI toll-free Customer Care no. 18001234001. Alternatively, they can also lodge complaints.

However, if you are not satisfied with the resolution given by the customer care team, you may raise your dispute to the Nodal officer or Appellate Authority.

You can find all the details about Nodal Office and Appellate Authorities here.

Conclusion

We hope the above information was helpful to you. If you have reached here, you have grasped knowledge about SITI broadband’s services, values, most popular plan, terms and conditions, login process, and customer care information. We, at Selectra, will be back with these valuable articles about broadband and internet providers of your choice. Stay updated.