Hathway Digital Cable TV Customer Care Number

Hathway Customer Care Number and Contact Details

Office Headquarters: Hathway Digital Private Limited
B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai - 400013
Phone Number: 0120-6836404
Fax:+91-22-24933355
Email ID: [email protected]

The customer care number can be contacted for any of the following purposes:

To know about the different channel bouquets
To know about the means to pay the bill
To know about how to change the subscription package
To know about cancellation of their subscription

To solve any issues related to interruptions, recharge etc

Users can contact the support between 08:00 hrs and 22:00 hrs on all days of the week. Hathway provide services in the regional language of the service area in addition to Hindi and English. If you are a DTH subscriber, keep your customer ID ready with you to get quick solutions from customer care.

Hathway Digital TV customer care toll-free number: 1800-419-7900 .

Hathway Cable TV Customer Care and Complaint Process

Through Local Call Centre
Through Nodal Officers.
Through LCOs ( Local Cable Operators)

You can easily reach out to the Hathway Digital TV customer care service with the details mentioned below:

Hathway Local Call Centre Contact Number

State/City	Phone Number
Delhi	0120-6836401
Uttar Pradesh	0120-6836402
Haryana	0120-6836406
Maharashtra	0120-6836404
Rajasthan	0120-6836405
Madhya Pradesh	0120-6836403
Chhattisgarh	0120-6836407
Karnataka	080-68127001
Andhra Pradesh	0120-6836401
Telangana	0120-6836401
Odisha	067-47145050
Sikkim	033-40302444
West Bengal	033-40302444

Hathway Nodal Officer Contact Details

State/City	Name of the Nodal Officer	Contact Details
Maharashtra	Mr. Tushar Thange	Email ID: [email protected] Mobile No.: 9833717729 Address: Trade World Bldg., B-Wing, 10th Floor, Kamala Mills Compound, Lower Parel (West), Mumbai-400013.
Telangana	Mr. Leslie Pereira	Email ID: [email protected] Mobile No.: 9346996818 Address: 603, 604 Mahaveer Chambers, Liberty Cross Road,Himayath Nagar Hyderabad- 500029.
Haryana	Ms. Roopali Mathur	Email ID: [email protected] Mobile No.: 09582455648 Office Tel No.: (011) 47737400 Address: Plot No. B-1 / G-3, AMP Motors,Mohan Cooperative Industrial Estate, Main Mathura Road, New Delhi-110044.
Karnataka	Mr. Selvin Kumar	Email ID: [email protected] Mobile No.: 9133537375 Address: Hathway House,137/138, Infantry Road, Bangalore-560001
Madhya Pradesh-Bhopal	Mr. Aditya Dixit	Email ID: [email protected] Mobile No.: 9893309818 Office Tel No.: (0755) 2766094 / 95 Address: Jyoti Cineplex, 2nd Floor, Zone I, MP Nagar, Bhopal-462011
Madhya Pradesh-Indore	Mr. Jayant Agarwal	Email ID: [email protected] Mobile No.: 9826050366 Office Tel No.: (0731) 4232001 Address: 2nd Floor, Dainik Bhaskar Building, AB Road, Indore-452008
Madhya Pradesh-Jabalpur	Ms. Jyoti Tiwari	Email ID: [email protected] Mobile No.: 8889747788 Office Tel No.: (0761) 4000211 Fax No.: (0761) 2450100 Address: 1st Floor, 123,Manukalp Building Rameshwar Nilay, Napier Town, Jabalpur (M.P)-482002
New Delhi	Ms. Roopali Mathur	Email ID: [email protected] Mobile No.: 9582455648 Office Tel No.: (011) 47737400 Address: Plot No. B-1 / G-3, Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi110044
Rajasthan	Mr. Kuldeep Singh Rathore	Email ID: [email protected] Mobile No.: 9829050990 Office Tel No.: (0141) 2763056 Address: 20 to 28, Fifth Floor, Manglam Electronics Market, Mansarowar Link Road,Riddhi Siddhi Crossing, Jaipur-302018.
Uttar Pradesh	Ms. Roopali Mathur	Email ID: [email protected] Mobile No.: 9582455648 Office Tel No.: (011) 47737400 Address: Plot No. B-1 / G-3, Mohan Co-operative Industrial Estate,Main Mathura Road, New Delhi,110044
West Bengal	Mr. Shantanu Chakraborty	Email ID: [email protected] Mobile No.: 9073352880 Office Tel No.: (033) 40302428 Address: Ecostation, 2nd Floor, Plot No. – 7, Block –BP, Sector – V, Salt Lake, Kolkata – 700091

Hathway Nodal Officers for communicating with LCOs

State	District	Contact Details
West Bengal	24 Parganas North	Santanu Chakraborty Email:[email protected]
	24 Parganas South
	Nadia
	Hoogli
	Howrah
	Kolkata
Delhi	Delhi	Mr. Sanjay Gupt Email:[email protected]
Delhi	Ghaziabad	Mr. Saurabh Singh Email:[email protected]
Maharashtra	Aurangabad	Mr. Amardeep Ajgaokar Email:[email protected]
	Mumbai-South	Mr.Vispy Bharucha Email:[email protected]
	Mumbai-Rest of Maharashtra	Mr.Amrit Sharma Email:[email protected]
	Nashik	Mr.Dilip Sanap Email:[email protected]
	Pune	Mr. Deepak Srivastava Email:[email protected]
	Thane	Mr.Vatan Pathan Email:[email protected]
Karnataka	Mysore	Ashok Kumar Email:[email protected]
Uttar Pradesh	Agra	Mr. Sanjay Gupta Email:[email protected]
	Allahabad	Mr. Amit Tripathi Email:[email protected]
	Faridabad	Mr. Gaurav Jain Email:[email protected]
Madhya Pradesh	Bhopal	Ms. Apurva Parikh Email:[email protected]
	Indore	Mr. Jayant Agarwal Email:[email protected]
	Jabalpur	Ms. Jyoti Tiwari Email:[email protected]
Rajasthan	Jaipur	Mr. Mukesh Pareek Email:[email protected]
Andhra Pradesh	Hyderabad	Mr. Manish Mathur Email:[email protected]
Bangalore	Shree	Mr.J Srinivas Email:[email protected]
	Indranagar,Rt Nagar / Vidiyarayanpura	Mr. V R Manjunath Email:[email protected]
	Malleshwarm Hub,Indira Nagar Hub,Penya Hub, Yelahnka Hub,Jainagar Hub	Mr.Manjunath P Email:[email protected]
	Koramangala/Rajajinagar	Mr. Arun Kumar Email:[email protected]
	Kamanahalli/Basavanagudi	Mr. Rajesh OK Email:[email protected]

Hathway Customer Complaint Re-dressal Process

The complaint redressal process can be accomplished through 3 point of contact:

Complaint redressal through Nodal Officer
Complaint redressal through web based management system
Complaint redressal through customer care centre.

Complaint redressal through Nodal Officer

If the subscriber is not satisfied with the service provided by the customer care executive, he/she can reach out to the nodal officer. The nodal officer will issue an acknowledgement of the complaint received and redress within 10 days from the date of complaint received.

Complaint redressal through web based management system

Subscribers can register their complaint through a web based complaint management system, www.selfcare.hathway.com, with account number or registered mobile number. All complaints are addressed within 8 hours provided they are received within office working hours.

Complaint redressal through customer care centre

It is an Interactive Voice Response System (IVRS) for complaint registration.

Select the language
Choose the type of complaint
Select the sub menu options and complaint requests, or you can also directly connect with customer care support.

Hathway Digital Cable TV:Frequently Asked Questions

What is the procedure for relocation of the digital TV connection?

You can request your local cable operator for moving the connection to a new city within a period of seven days from the date of receipt of such request. It should be taken care of, it being permissible.

How to register Hathway hybrid set-top box?

To register the hybrid set-top box, visit the link:https://services.hathway.net/hybrid-box-activation-form and complete the steps to complete the registration. Hathway hybrid box contains several OTT apps like Youtube, Netflix, ZEE5, SONY LIV and more. It comes with a voice enabled remote that supports Google Assistant.

How I can purchase a new remote control?

You can easily buy a new remote control through your local cable operator or contact directly to raise the request.

How can I temporarily disconnect the Hathway Digital Cable TV services?

Users can temporarily disconnect the digital cable TV services for 1 month. If it exceeds this time duration, user might have to pay Rs. 25 for restoration of the connection.