Hathway Digital Cable TV Customer Care Number

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hathway customer care number

Hathway is one of India’s largest multi operating system (MSO), with the highest market presence across various regions. It's transmits directly to subscriber’s homes and offers digital cable television services across 350 cities and major towns in India.

Hathway Customer Care Number and Contact Details

  • Office Headquarters: Hathway Digital Private Limited
    B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai - 400013
  • Phone Number: 0120-6836404
  • Fax:+91-22-24933355
  • Email ID: [email protected]

The customer care number can be contacted for any of the following purposes:

  1. To know about the different channel bouquets
  2. To know about the means to pay the bill
  3. To know about how to change the subscription package
  4. To know about cancellation of their subscription
  5. To solve any issues related to interruptions, recharge etc

    Users can contact the support between 08:00 hrs and 22:00 hrs on all days of the week. Hathway provide services in the regional language of the service area in addition to Hindi and English. If you are a DTH subscriber, keep your customer ID ready with you to get quick solutions from customer care.

    Hathway Digital TV customer care toll-free number: 1800-419-7900 .

    Hathway Cable TV Customer Care and Complaint Process

    • Through Local Call Centre
    • Through Nodal Officers.
    • Through LCOs ( Local Cable Operators)

    You can easily reach out to the Hathway Digital TV customer care service with the details mentioned below:

    Hathway Local Call Centre Contact Number

    State/CityPhone Number
    Uttar Pradesh0120-6836402
    Madhya Pradesh0120-6836403
    Andhra Pradesh0120-6836401
    West Bengal033-40302444

    Hathway Nodal Officer Contact Details

    State/CityName of the Nodal OfficerContact Details
    MaharashtraMr. Tushar ThangeEmail ID: [email protected]
    Mobile No.: 9833717729
    Address: Trade World Bldg., B-Wing, 10th Floor, Kamala
    Mills Compound, Lower Parel (West), Mumbai-400013.
    TelanganaMr. Leslie PereiraEmail ID: [email protected]
    Mobile No.: 9346996818
    Address: 603, 604 Mahaveer Chambers, Liberty Cross
    Road,Himayath Nagar Hyderabad- 500029.
    HaryanaMs. Roopali MathurEmail ID: [email protected]
    Mobile No.: 09582455648
    Office Tel No.: (011) 47737400
    Address: Plot No. B-1 / G-3, AMP Motors,Mohan Cooperative Industrial Estate,
    Main Mathura Road, New Delhi-110044.
    KarnatakaMr. Selvin KumarEmail ID: [email protected]
    Mobile No.: 9133537375
    Address: Hathway House,137/138, Infantry Road,
    Madhya Pradesh-BhopalMr. Aditya DixitEmail ID: [email protected]
    Mobile No.: 9893309818
    Office Tel No.: (0755) 2766094 / 95
    Address: Jyoti Cineplex, 2nd Floor,
    Zone I, MP Nagar, Bhopal-462011
    Madhya Pradesh-IndoreMr. Jayant AgarwalEmail ID: [email protected]
    Mobile No.: 9826050366
    Office Tel No.: (0731) 4232001
    Address: 2nd Floor, Dainik Bhaskar Building,
    AB Road, Indore-452008
    Madhya Pradesh-JabalpurMs. Jyoti TiwariEmail ID: [email protected]
    Mobile No.: 8889747788
    Office Tel No.: (0761) 4000211
    Fax No.: (0761) 2450100
    Address: 1st Floor, 123,Manukalp Building Rameshwar
    Nilay, Napier Town, Jabalpur (M.P)-482002
    New DelhiMs. Roopali MathurEmail ID: [email protected]
    Mobile No.: 9582455648
    Office Tel No.: (011) 47737400
    Address: Plot No. B-1 / G-3, Mohan Co-operative
    Industrial Estate, Main Mathura Road, New Delhi110044
    RajasthanMr. Kuldeep Singh RathoreEmail ID: [email protected]
    Mobile No.: 9829050990
    Office Tel No.: (0141) 2763056
    Address: 20 to 28, Fifth Floor, Manglam Electronics
    Market, Mansarowar Link Road,Riddhi Siddhi Crossing, Jaipur-302018.
    Uttar PradeshMs. Roopali MathurEmail ID: [email protected]
    Mobile No.: 9582455648
    Office Tel No.: (011) 47737400
    Address: Plot No. B-1 / G-3, Mohan Co-operative
    Industrial Estate,Main Mathura Road, New Delhi,110044
    West BengalMr. Shantanu ChakrabortyEmail ID: [email protected] Mobile No.: 9073352880
    Office Tel No.: (033) 40302428
    Address: Ecostation, 2nd Floor, Plot No. – 7,
    Block –BP, Sector – V, Salt Lake, Kolkata – 700091

    Hathway Nodal Officers for communicating with LCOs

    StateDistrictContact Details
    West Bengal24 Parganas NorthSantanu Chakraborty
    Email:[email protected]
    24 Parganas South
    DelhiDelhiMr. Sanjay Gupt
    Email:[email protected]
    GhaziabadMr. Saurabh Singh
    Email:[email protected]
    MaharashtraAurangabadMr. Amardeep Ajgaokar
    Email:[email protected]
    Mumbai-SouthMr.Vispy Bharucha
    Email:[email protected]
    Mumbai-Rest of MaharashtraMr.Amrit Sharma
    Email:[email protected]
    NashikMr.Dilip Sanap
    Email:[email protected]
    PuneMr. Deepak Srivastava
    Email:[email protected]
    ThaneMr.Vatan Pathan
    Email:[email protected]
    KarnatakaMysoreAshok Kumar
    Email:[email protected]
    Uttar PradeshAgraMr. Sanjay Gupta
    Email:[email protected]
    AllahabadMr. Amit Tripathi
    Email:[email protected]
    FaridabadMr. Gaurav Jain
    Email:[email protected]
    Madhya PradeshBhopalMs. Apurva Parikh
    Email:[email protected]
    IndoreMr. Jayant Agarwal
    Email:[email protected]
    JabalpurMs. Jyoti Tiwari
    Email:[email protected]
    RajasthanJaipurMr. Mukesh Pareek
    Email:[email protected]
    Andhra PradeshHyderabadMr. Manish Mathur
    Email:[email protected]
    BangaloreShreeMr.J Srinivas
    Email:[email protected]
    Indranagar,Rt Nagar / VidiyarayanpuraMr. V R Manjunath
    Email:[email protected]
    Malleshwarm Hub,Indira Nagar Hub,Penya Hub,
    Yelahnka Hub,Jainagar Hub
    Mr.Manjunath P
    Email:[email protected]
    Koramangala/RajajinagarMr. Arun Kumar
    Email:[email protected]
    Kamanahalli/BasavanagudiMr. Rajesh OK
    Email:[email protected]

    Hathway Customer Complaint Re-dressal Process

    The complaint redressal process can be accomplished through 3 point of contact:

    1. Complaint redressal through Nodal Officer
    2. Complaint redressal through web based management system
    3. Complaint redressal through customer care centre.

    Complaint redressal through Nodal Officer

    If the subscriber is not satisfied with the service provided by the customer care executive, he/she can reach out to the nodal officer. The nodal officer will issue an acknowledgement of the complaint received and redress within 10 days from the date of complaint received.

    Complaint redressal through web based management system

    Subscribers can register their complaint through a web based complaint management system, www.selfcare.hathway.com, with account number or registered mobile number. All complaints are addressed within 8 hours provided they are received within office working hours.

    Complaint redressal through customer care centre

    It is an Interactive Voice Response System (IVRS) for complaint registration.

    • Select the language
    • Choose the type of complaint
    • Select the sub menu options and complaint requests, or you can also directly connect with customer care support.

    Hathway Digital Cable TV:Frequently Asked Questions

    What is the procedure for relocation of the digital TV connection?

    You can request your local cable operator for moving the connection to a new city within a period of seven days from the date of receipt of such request. It should be taken care of, it being permissible.

    How to register Hathway hybrid set-top box?

    To register the hybrid set-top box, visit the link:https://services.hathway.net/hybrid-box-activation-form and complete the steps to complete the registration. Hathway hybrid box contains several OTT apps like Youtube, Netflix, ZEE5, SONY LIV and more. It comes with a voice enabled remote that supports Google Assistant.

    How I can purchase a new remote control?

    You can easily buy a new remote control through your local cable operator or contact directly to raise the request.

    How can I temporarily disconnect the Hathway Digital Cable TV services?

    Users can temporarily disconnect the digital cable TV services for 1 month. If it exceeds this time duration, user might have to pay Rs. 25 for restoration of the connection.