Airtel Contact: Customer Care Numbers & Helpdesk 2022

airtel customer care

A leading telecom service provider, Airtel has a network that spans 19 countries in Asia and Africa. Today, Airtel has over 207 million users, making it one of the biggest cellular service manufacturers and the world's fifth mobile network operator. Airtel primarily offers telephone, broadband, and subscription television services. As a leading telecom provider, there’s no doubt that the Airtel Contact team offers comprehensive and 24/7 customer support to its customers.


Ways To Contact Airtel Customer Care

Every telecom network provider has a customer service centre to help users with issues. Usually, customer service can assist customers in a variety of ways, including telephone conversations, live chat support, and email support.

Airtel Telephone Conversation Airtel Live Chat Support Airtel Email Support
Toll-free customer services are offered 24*7 Live chat assistance is provided to Airtel customers Customer service officers can be contacted via email

Airtel offers their customers toll-free customer service 24 hours a day, seven days a week. A consumer may obtain a product or service-related assistance by calling an Airtel Customer Service representative.

Live Chat Support is another efficient way to communicate with consumers and users. Airtel is also permitted to provide live chat assistance to their customers in order to diagnose any service-related issues. Some knowledgeable employees provide live chat assistance to Airtel customers.

Users may also contact customer officers via email, which is a very efficient method. To get your issue diagnosed, send an email to Airtel's support address.

Airtel Contact Number & Customer Service

To ensure their customers are easily able to access their customer executives, Airtel provides several ways to contact them, regardless of what your question or concern may be. This network service company provides customer assistance 24 hours a day, seven days a week. So, if you want to contact Airtel's customer service for any questions or concerns, keep the following details in mind:

Toll-Free Numbers:

  • 121 (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)
  • 198 (Prepaid & Postpaid - Complaint Helpline No.)
  • 1800 103 1111 (Mobile Number Portability)
  • 12150 (DTH -From Registered Mobile Number)
  • 18001036065(For DTH related queries)

Moreover, you can also use the Airtel app for any support or assistance, or visit the official airtel website, www.airtel.in to chat or contact customer support.

Did You Know Sunil Bharti Mittal founded Airtel, an Indian telecommunications service provider, in 1995. It is India's third-largest mobile telephony and second-largest fixed telephony.

To get customer support from the Airtel app, follow the steps given below :

Step 1: Sign in to your Airtel app

Step 2: Click on the headphones icon on the right-hand corner of the screen

Step 3: Select an option from the common queries or opt to chat with an executive

To get customer support from the Airtel website, follow the steps given below :

Step 1: Log in to your Airtel account using your phone number

Step 2: Click on the ‘Contact Us’ option and chat or request a call-back from an Airtel executive

Contacting Airtel Customer Care Via SMS

SMS

SMS "START Option" to the number 1909 to register your choice for receiving promotional SMS from certain categories.

If you wish to discontinue all promotions, send the text "START 0" to the number 1909. Alternatively, you may call their dedicated IVR at 1909 from your Airtel mobile or landline phone to register.

Contacting Airtel Customer Care From Overseas

If you have any problems with Airtel's service while travelling out of India, you can easily resolve them by contacting their customer service. They provide a variety of services to customers on their international roaming plans, including technical, roaming, data use, and more. So, if you need to contact their customer service when travelling abroad, use the details provided below:

  • For Airtel customers looking over overseas support, dial 111 from your Airtel phone
  • For non-Airtel customers looking over overseas support, dial +234 802 150 0111

Airtel Email And Mailing Address

If you want to contact Airtel’s customer support using their email or mailing address, consider the information given below:

Email Addresses

Airtel Head Office Address

Airtel Head Office

Bharti Telemedia Limited, Plot No 16, Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India

Other Relevant Email & Mailing Address

If you’re looking for customer support for matters related to shareholding and dividends, use the following mailing information:

  • Karvy Fintech Private Limited
  • Corporate Registry
  • Karvy Selenium, Tower- B,
  • Plot No. 31 & 32,
  • Financial District,
  • Nanakramguda,
  • Serilingampally Mandal,
  • Hyderabad-500032, India.
  • Email: [email protected]
  • Toll-Free No: 1800-3454-001

If you’re looking for support related to corporate governance or investor grievance and other secretarial matters use the following information:

  • Grievance Officer
  • Nitin Grover
  • Email - [email protected]
  • Address - Airtel Centre, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

For customer support from Airtel related to IEPF matters, consider using the following information:

For queries related to corporate communication matters, use the following information:

Lastly, if you’re looking for information about financial statements or investor relations, use the following details:

Regional Customer Support For Airtel Customers

As Airtel offers its services to customers across the country, the telecom giant has customised its support as it offers regional support varying across 10 languages. Each region of the country has a different Toll Free number, which is available 24/7. We have listed the numbers for each region below:

  • North Hub: 0124 4448080
  • East Hub: 033 44448080
  • West Hub: 020 44448080
  • South Hub: 080 44448080

Airtel Prepaid Customer Care Numbers

To ensure Airtel is able to reach each of its customers’ in preferable a language that they’re comfortable in, this telecom provider offers a range of Airtel service centre numbers.

Depending on your current location, you can call the following number to reach the customer support to settle all Airtel complaints. This makes sure you can enjoy the Airtel Prepaid services, without any glitch!

Circle Phone Number
Delhi 9810198101
UP East 9935199351
UP West 9897098970
Punjab 9815098150
Haryana 9896098960
Himachal Pradesh 9816098160
J&K 9906099060
Kolkata 9831098310
West Bengal 9933099330
Bihar 9934099340
Shillong 9862098620
Assam 9954099540
Orissa 9937099370
Kerala 9895198951
Karnataka 9845098450
Andhra Pradesh 9849098490
TN / Chennai 9894198941
Madhya Pradesh 9893098930
Mumbai 9892098920
Maharashtra 9890098900
Gujarat 9898098980
Rajasthan 9950099500

Airtel Postpaid Customer Support

As the leading telecom provider of the country, there’s no doubt that Airtel provides its services across multiple regions. To ensure they’re able to reach each of their customers and provide the best support, Airtel has separate customer care numbers that you can reach out to in case you have any Airtel postpaid complaints, Sim card enquiries etc depending on your current region.

Circle Phone Number
Chennai / Tamil Nadu 9894012345
AP and Telangana 9849012345
Assam 9954012345
Bihar and Jharkhand 9934012345
Delhi NCR 9810012345
Gujarat 9898012345
Haryana 9896012345
Himachal Pradesh 9816012345
Jammu and Kashmir 9906012345
Karnataka 9845012345
Kerala 9895012345
Kolkata 9831012345
Maharashtra and Goa 9890012345
MP and Chattisgarh 9893012345
Mumbai 9892012345
North East 9862012345
Orissa 9937012345
Punjab 9815012345
Rajasthan 9829012345
UP East 9935012345
UP West and Uttarakhand 9897012345
West Bengal 9933012345

Airtel Broadband Customer Support

One of the main factors that make Airtel extremely popular with the masses is its use of technology to provide better services to customers. However, while technology can be a boon, it does come with its fair share of problems.

With an aim to help all their customers through any challenges and issues they face with Airtel fiber complaints, there is a comprehensive customer support system that provides specialised customer care numbers that you dial depending on your current location.

Service Area Phone No. Airtel Customer Care Office E-Mail Address Office Address
Andhra Pradesh 04040000294 [email protected] Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
Delhi NCR 011-41614777 [email protected] Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Gujarat 079-40020142 [email protected] Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Haryana 0180-4035835 [email protected] Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , Haryana
Karnataka 080-41115338 [email protected] Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore - 560029
Kerala 0484-4010086 [email protected] Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi - 682034, Kerala
Kolkata 033-40016725 [email protected] Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Madhya Pradesh & Chhatisgarh 0755-4200460 [email protected] Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh
Maharashtra 020-40031234 [email protected] Bharti Airtel Limited, Plot No. 3/1, North Tower, park, MIDC Knowledge Park, Kharadi, Pune- 110014
Mumbai 022-40030142 [email protected] Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra
Punjab 0172-4600765 [email protected] Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh - 160101
Rajasthan 0141-4037338 [email protected] Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
Tamil Nadu 044-42100356 [email protected] Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai - 600028
Uttar Pradesh East 0522-4007499 [email protected] Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
Uttar Pradesh West 0121-4007499 [email protected] Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh

If you are facing too many broadband complaints, Airtel internet customer care team will guide you for sure!

Airtel Business Customer Support

As one of India’s leading telecom providers, Airtel offers multiple business solutions that enable businesses to increase connectivity and collaboration for better productivity.

Regardless of how efficient their services are, you could face some challenges or require some information to better the solutions offered by Airtel. In such cases, use the information below to reach out to an Airtel executive:

  • Log in to Airtel’s Enterprise Hub if you’re an existing customer to chat with an executive
  • You can fill out a form and request a callback from an Airtel executive.

How To Settle Airtel Complaints

If you are dissatisfied with the resolution given to you by the customer care and wish to appeal further, you can do so by contacting Airtel’s Appellate Officers in your area at any time between 9:30 AM and 6:30 PM, Monday through Friday, using the unique complaint number you received after registering your complaint.

You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

It’s recommended to keep these pointers in mind while registering a complaint with Airtel’s Appellate Officers:

  • While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
  • The appeal should be filed within 90 days of the expiry of the complaint or request a resolution time specified by the complaint centre.
  • The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

To contact Airtel’s Appellate Officers, please visit the website and click on the relevant sections as given below:

  • Appellate - Mobile
  • Appellate - Broadband or Fixed Line

Moreover, you can also use the information mentioned below, which we have listed based on region:

Circle Officer Name Phone No. Email Address
Bihar and Jharkhand Mr Ashish Agrawal 9934844866 [email protected] Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
AP and Telangana Ms. Manjula Menon 9959444865 [email protected] Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
Assam Ms Mayuri Bharali 9957599118 [email protected] Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati - 781022
Haryana Mr Pankaj Mahajan 9729044865 [email protected] Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana
Jammu and Kashmir Mr Ankur Arora 9797344865 [email protected] Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
Karnataka Mr Pandian M 9972544865 [email protected] Bharti Airtel Limited, No 55, Divya Shree Towers , Bannerghatta Road Bangalore - 560029
Kerala Mr Jayan Menon 9995844865 [email protected] Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
MP and Chattisgarh Mr. Devendra Jain 9981544865 [email protected] Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
Mumbai Mr. Manish Jain 9987244865 [email protected] Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 400064 , Maharashtra
North East Ms. Chandamita Sarma 9612906264 [email protected] Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
Orissa Mr. Bipul Chatterjee 9937044865 [email protected] Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
Tamil Nadu Mr. Sureshkumar B 9940644865 [email protected] Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004
Chennai Mr. Sureshkumar B 9940644865 [email protected] Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004
Delhi NCR Mr. Manish Kumar 9958444865 [email protected] Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Gujarat Mr. Abhishek Sharma 9724544865 [email protected] Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Himachal Pradesh Mr. Mahender Singh 9805044865 [email protected] Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
Kolkata Mr. Priyawrat Chauhan 9831844865 [email protected] Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Maharashtra and Goa Ms. Riju Suji 9987244865 [email protected] Bharti Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014
Punjab Mr. Khushwinder Singh 9878444865 [email protected] Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
Rajasthan Mr. Anoop Verma 9928944865 [email protected] Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
UP East Mr. Prashant Gambhir 9794544865 [email protected] Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
UP West and Uttarakhand Mr. Prashant Gambhir 9997444865 [email protected] Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
West Bengal Mr. Mithun Chowdhurie 9831844865 [email protected] Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Frequently Asked Questions

How can I connect to Airtel Wi-Fi as an Airtel customer?

There are two methods for connecting to Airtel's Wi-Fi network:

  • Connect to the @Free Airtel Wi-Fi open SSID and click on the "Airtel User" tab. After completing the OTP authentication process, you may connect to Airtel Wi-Fi.
  • Download the My Airtel application and click on the "Airtel Wi-Fi" tile to activate the Wi-Fi features through the My Airtel application.

How can I contact Airtel's customer service?

Contact Airtel through any of the following customer support platforms:

  • My Airtel application
  • Chatbot for Airtel Messenger (SIMI)
  • Airtel's Chatbot for WhatsApp. (Or, using your Airtel line, send a WhatsApp message to 01647-771212.)
  • Smart 1216 (A Visual IVR)
  • USSD Chatbot.
  • Single Digit USSD Codes
  • Social Channels
  • Door Step Service

How can I communicate with Airtel using WhatsApp?

You may use WhatsApp Banking to ask any questions about Airtel Payments Bank's products or services. Simply add the number 88006 88006 to your phone and initiate a chat by saying "Hi."

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