Airtel Customer Care Number: Contact Details & Helpline 24/7
In today's digital age, where connectivity is paramount, telecommunication companies play a pivotal role in keeping individuals, businesses, and communities connected. Among these, Airtel, a prominent player in the Indian telecom sector, stands out not only for its reliable network but also for its customer-centric approach, reflected through its robust customer care and complaint contact services.
This article details about the Airtel's customer care services, its avenues for complaint resolution, and how it ensures seamless communication with its subscribers.
Did You Know Sunil Bharti Mittal founded Airtel, an Indian telecommunications service provider, in 1995. It is India's third-largest mobile telephony and second-largest fixed telephony.
Airtel Customer Care
Airtel has developed a multifaceted customer care ecosystem. Whether customers face network-related issues, billing discrepancies, or require assistance with various services, Airtel aims to ensure their experience is hassle-free and satisfactory.Airtel's commitment to customer satisfaction is embedded in its core values.
Every mobile provider has a customer service centre to help users with issues. Usually, customer service can assist customers in a variety of ways, including phone call, live chat and email support.
Airtel Prepaid and Postpaid Customer Care Number
Airtel offers their customers toll-free customer service wherein they can easily obtain a product or service-related assistance by calling an customer service representative.
| For Airtel complaints | Dial 198 |
|---|---|
| For Airtel Queries/Requests | Dial 121 |
Airtel Complaint Number: Short Codes
| Best offer available on your usage | Dial 121 |
|---|---|
| Start a Service | SMS START to 121 |
| Stop a Service | SMS STOP to 121 |
| Send a WhatsApp message to 01647-771212 from your Airtel number | |
| Facebook Messenger | Click on http://m.me/airtelbuzz |
| Smart 1216 (A Visual IVR) | Simply dial 1216 and you will receive a link to use the service. |
USSD Chatbot
You can use the proable keywords via USSD chatbot to get information about the required services. This can be accomplished if you are a registered user of Airtel mobile services,dial *666# and type your desired service name as listed in the table below.
Single Digit USSD Codes
Check out the list below:
| Service Names | Single Digit USSD |
|---|---|
| Minutes Bundle | *0# |
| Balance Check/Due Balance | *1# |
| Show own Mobile Number | *2# |
| Data (MB) Check | *3# |
| Internet Pack Purchase | *4# |
| Popular Vas Activation/Deactivation | *5# |
| Know Your Package/Call Tariff | *6# |
| DND (Stop/Start Promotional SMS) | *7# |
| Jhotpot Balance/Air Credit | *8# |
| All VAS Stop Request | *9# |
| Show All Service | *123# |
To ensure their customers are easily able to reach out to their Airtel customer care executives, Airtel provides several ways to contact them, regardless of what your question or concern or Airtel complaint might be.
Do Not Disturb – Start
| Fully blocked | SMS Start 0 to 1909 |
| Preference-based - allow SMS for selected preference category | SMS Start to 1909 Preference Category : 1.Banking/Insurance/Financial products/credit cards 2.Real estate 3.Education 4.Health 5.Consumer goods and Automobiles 6.Airtel Communication/Broadcasting/Entertainment/IT 7.Tourism and Leisure |
Do Not Disturb – Stop
| Fully blocked | SMS Stop 0 to 1909 |
| Preference based - block SMS for already selected preference category | SMS Stop to 1909 Preference Category: 1.Banking/Insurance/Financial products/credit cards 2.Real estate 3.Education 4.Health 5.Consumer goods and Automobiles 6.Airtel Communication/Broadcasting/Entertainment/IT 7.Tourism and Leisure |
Airtel Complaint: Get Customer Support
To get customer support from the Airtel app, follow the steps given below :
Step 1: Sign in to your Airtel app
Step 2: On the right-hand corner ,cick on the headphones icon.
Step 3: Choose an option from the common queries or select to chat with an Airtel executive
To get customer support from the Airtel website, follow the steps given below :
Step 1: Log in to your Airtel account using your phone number
Step 2: Click on the ‘Contact Us’ option and choose between to chat or request a call-back from an Airtel executive
Airtel Head Office
Bharti Telemedia Limited, Plot No 16, Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India
How To Contact Airtel Customer Care From Overseas?
- For Airtel customers looking over overseas support, dial 111 from your Airtel phone
- For non-Airtel customers looking over overseas support, dial +234 802 150 0111
Did You Know Airtel Telecommunications ranks amongst the top 3 mobile service providers around the world. It is a trusted provider of ICT services with a global network across the USA, Europe, Africa, Middle East, Asia-Pacific, India, and SAARC regions.
Airtel Toll-Free Number:Regional Customer Support for Customers
As Airtel offers its services to customers across the country, the telecom giant has customised its support as it offers regional support varying across 10 languages. Each region of the country has a different AirtelToll Free number, which is available 24/7. We have listed the numbers for each region below:
- North Hub: 0124 4448080
- East Hub: 033 44448080
- West Hub: 020 44448080
- South Hub: 080 44448080
Airtel Mobile Customer Helpline Number(s)
To ensure Airtel is able to reach each of its customers in preferable a language that they’re comfortable in, this telecom provider offers a range of Airtel service centre numbers. Depending on your current location, you can call the following number to reach the customer support to settle all Airtel complaints like Airtel SIM card enquiries etc depending on your current region.
| State Name | Phone Number (For Prepaid) |
Phone Number (For Post-paid) |
|---|---|---|
| AP and Telangana | 9849098490 | 9849012345 |
| Assam | 9954099540 | 9954012345 |
| Bihar and Jharkhand | 9934099340 | 9934012345 |
| Chennai | 9894198941 | 9840012345 |
| Delhi NCR | 9810198101 | 9810012345 |
| Gujarat | 9898098980 | 9898012345 |
| Haryana | 9896098960 | 9896012345 |
| Himachal Pradesh | 9816098160 | 9816012345 |
| Jammu and Kashmir | 9906099060 | 9906012345 |
| Karnataka | 9845098450 | 9845012345 |
| Kerala | 9895198951 | 9895012345 |
| Kolkata | 9831098310 | 9831012345 |
| MP and Chattisgarh | 9893098930 | 9893012345 |
| Maharashtra and Goa | 9890098900 | 9890012345 |
| Mumbai | 9892098920 | 9892012345 |
| North East | 9862098620 | 9862012345 |
| Orissa | 9937099370 | 9937012345 |
| Punjab | 9815098150 | 9815012345 |
| Rajasthan | 9950099500 | 9829012345 |
| Tamil Nadu | 9894198941 | 9894012345 |
| UP East | 9935199351 | 9935012345 |
| UP West and Uttarakhand | 9897098970 | 9897012345 |
| West Bengal | 9933099330 | 9933012345 |
Get New Airtel Prepaid Mobile Connection
With Airtel, you can get your new activated prepaid number within a day.
Step 1: Request a door-step KYC
Step 2: Select the pack
| Prepaid Pack 1 | Prepaid Pack 2 |
|---|---|
| PLAN VALUE : Rs. 299 Data: 1.5 GB/day Truly: Unlimited Calls Validity: 28 Days SMS: 100/day |
PLAN VALUE : Rs. 479 Data: 1.5 GB/day Truly: Unlimited Calls Validity: 56 Days SMS: 100/day |
| Additional Benefits: Apollo 24|7 Circle : 3 Months, at No Cost Free Hello tunes: Set any song as Hello tune for free Wynk Music Free: Music, Hellotunes, Live Concerts and Podcasts Free online courses! :Valid: 1 YEAR from Upskill with Shaw Academy Get Rs.100 cashback on FASTag: Contactless delivery of FASTag |
|
Step 3: Get activated sim in a day (this facility is limited to certain cities).
Find the list of prepaid plans under 500
Best Prepaid Plans Under 500Get New Airtel Postpaid Mobile Connection: Avail FREE Sim Delivery!
Airtel postpaid plans are the perfect solution for all your network needs. With tons of perks and benefits, we'll give your family a single bill and single plan that will save you up to 25% each month. We offer unlimited Local/STD and National Roaming calls, so you can talk as much as you want without worrying about charges. All you have to do is select the plan that best suits your needs and we'll deliver the sim to your doorstep. So why wait?
| Post-paid Pack Name | Benefits |
|---|---|
| Monthly Rental: ₹399 | Data with Rollover: 40Gb SMS per day:100 Local/STD and Roaming Calls: Unlimited Amazon Prime: Not Applicable Netflix: Not Applicable Disney+ Hotstar: Not Applicable Handset Protection: Not Applicable Free Add On: Not Applicable |
| Monthly Rental: ₹499 | Data with Rollover:75Gb SMS per day:100 Local/STD and Roaming Calls: Unlimited Amazon Prime: Yes Netflix: Not Applicable Disney+ Hotstar: Yes Handset Protection: Yes Free Add On: Not Applicable |
| Monthly Rental: ₹999 | Data with Rollover:100 SMS per day:100 Local/STD and Roaming Calls: Unlimited Amazon Prime: Yes Netflix: Not Applicable Disney+ Hotstar: Yes Handset Protection: Yes Free Add On: 1 Regular+ 3 Family |
| Monthly Rental: ₹1,199 | Data with Rollover:150Gb SMS per day:100 Local/STD and Roaming Calls: Unlimited Amazon Prime: Yes Netflix: Yes Disney+ Hotstar: Yes Handset Protection: Yes Free Add On: 1 Regular+ 3 Family |
| Monthly Rental: ₹1,499 | Data with Rollover: 200 Gb SMS per day:100 Local/STD and Roaming Calls: Unlimited Amazon Prime: Yes Netflix: Yes Disney+ Hotstar: Yes Handset Protection: Yes Free Add On: 1 Regular+ 4 Family |
Know about different family post-paid plans
Family Post-Paid Plans!Airtel Business Customer Support
As one of India’s leading telecom providers, it offers multiple Airtel business solutions that enable businesses to increase connectivity and collaboration for better productivity.
Regardless of how efficient their services are, you could face some challenges or require some information to better the solutions offered by Airtel. In such cases, use the information below to reach out to an Airtel executive:
- Log in to Airtel’s Enterprise Hub if you’re an existing customer to chat with an executive
- You can fill out a form and request a callback from an Airtel executive.
Did You Know Airtel serves over 1200 global enterprises, 2000 large and 1 million medium/small businesses across India.
How To Settle Airtel Complaints?
If you are dissatisfied with the resolution given to you by the customer care and wish to appeal further, you can do so by contacting Airtel’s Appellate Officers in your area at any time between 9:30 AM and 6:30 PM, Monday through Friday, using the unique complaint number you received after registering your complaint.
You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.
It’s recommended to keep these pointers in mind while registering a complaint with Airtel’s Appellate Officers:
- While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
- The appeal should be filed within 90 days of the expiry of the complaint or request a resolution time specified by the complaint centre.
- The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.
To contact Airtel’s Appellate Officers, please visit the website and click on the relevant sections as given below:
- Appellate - Airtel Mobile
- Appellate - Airtel Broadband or Fixed Line
Moreover, you can also use the information mentioned below, which we have listed based on region:
| Circle | Officer Name | Phone No. | Address | |
|---|---|---|---|---|
| Bihar and Jharkhand | Mr Ashish Agrawal | 9934844866 | [email protected] | Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| AP and Telangana | Ms. Manjula Menon | 9959444865 | [email protected] | Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016 |
| Assam | Ms Mayuri Bharali | 9957599118 | [email protected] | Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati - 781022 |
| Haryana | Mr Pankaj Mahajan | 9729044865 | [email protected] | Bharti Airtel Limited, Plot No 41 and 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana |
| Jammu and Kashmir | Mr Ankur Arora | 9797344865 | [email protected] | Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012 |
| Karnataka | Mr Pandian M | 9972544865 | [email protected] | Bharti Airtel Limited, No 55, Divya Shree Towers , Bannerghatta Road Bangalore - 560029 |
| Kerala | Mr Jayan Menon | 9995844865 | [email protected] | Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala |
| MP and Chattisgarh | Mr. Devendra Jain | 9981544865 | [email protected] | Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh |
| Mumbai | Mr. Manish Jain | 9987244865 | [email protected] | Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 400064 , Maharashtra |
| North East | Ms. Chandamita Sarma | 9612906264 | [email protected] | Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003 |
| Orissa | Mr. Bipul Chatterjee | 9937044865 | [email protected] | Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha |
| Tamil Nadu | Mr. Sureshkumar B | 9940644865 | [email protected] | Bharti Airtel Limited, No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004 |
| Chennai | Mr. Sureshkumar B | 9940644865 | [email protected] | Bharti Airtel Limited, No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004 |
| Delhi NCR | Mr. Manish Kumar | 9958444865 | [email protected] | Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015 |
| Gujarat | Mr. Abhishek Sharma | 9724544865 | [email protected] | Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054 |
| Himachal Pradesh | Mr. Mahender Singh | 9805044865 | [email protected] | Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 |
| Kolkata | Mr. Priyawrat Chauhan | 9831844865 | [email protected] | Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| Maharashtra and Goa | Ms. Riju Suji | 9987244865 | [email protected] | Bharti Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014 |
| Punjab | Mr. Khushwinder Singh | 9878444865 | [email protected] | Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101 |
| Rajasthan | Mr. Anoop Verma | 9928944865 | [email protected] | Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan |
| UP East | Mr. Prashant Gambhir | 9794544865 | [email protected] | Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010 |
| UP West and Uttarakhand | Mr. Prashant Gambhir | 9997444865 | [email protected] | Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh |
| West Bengal | Mr. Mithun Chowdhurie | 9831844865 | [email protected] | Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
Airtel Contact Number: Frequently Asked Questions
What is the difference between Airtel prepaid and postpaid?
Compare prepaid and postpaid. With prepaid, you recharge your connection before using any telecom services and with postpaid, you pay after using these services.
How can I upgrade my SIM to Airtel 4G SIM?
You can upgrade to Airtel 4G SIM easily by registering your details at https://www.airtel.in/mnp/ to receive the new Airtel 4G SIM at your doorstep. The new SIM will be sent to you soon and will also have instructions on how to activate the SIM with your number.
How can I get instant help from Airtel customer care support?
For instant Help 24*7: Dial *121# (toll free) for all the airtel services
Where can I contact the Grievance Officer?
You can contact Mr. Nitin Grover on Email - [email protected] or at given address - Airtel Centre, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015
Whom to contact from Airtel for related queries to IEPF matters?
You should contact Nodal Officer Airtel: Mr Pankaj Tewari on Email: [email protected]
Whom can I contact for corporate communication matters?
You can contact the Head-Group Corporate Communications: Mr Raza Khan on Email: [email protected]
For financial statements or investor relations who is the right person to contact at Airtel?
You can contact Head of Investor Relations : Ms. Komal Sharan on Email: [email protected]