MTNL Customer Care Support: Delhi and Mumbai

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MTNL customer care

Looking for MTNL customer care contact to resolve your query or issue being faced from their mobile services? Users can easily reach out to MTNL customer care for Delhi and Mumbai regions 24*7 at 1500.
In the article below, find all the information about the MTNL customer care services for Delhi and Mumbai and get your issues resolved asap.

MTNL Customer Care Number

It is not difficult to raise and resolve any sort of concerns related to MTNL mobile services. With the rising competition among the mobile operators in the country, users can reach out 24*7 for customer care assistance through a set of different modes: phone call, email support, nodal officers contacts and live chat.

Reaching Beyond Nation Boundaries, MTNL support the telecommunication infrastructure in Nepal and Mauritius and is leading provider of services at these two locations.

MTNL Delhi Customer Care

MTNL Mobile offers their customers toll-free customer service, wherein they can easily get assistance for mobile related services by calling a customer service representative.

Type Contact Details

MTNL Delhi customer care number for general information

or MTNL complaint center number for GSM

MTNL customer care email [email protected]

In case, the above contact details are unable to resolve the subscriber complaint or provide the information required, they can directly contact the


ADDRESS: Sh. Mohan Gopal, 4th floor, Idgah Telephone Exchange, Delhi 110005
Phone :011 - 23674700
Email:[email protected]

There are 2 set of services provided by MTNL through” JUST CALL” service. Any help related to the mobile services provided by MTNL, subscribers can call at the toll-free number :1500/22221500.But what are those services for which users can reach at the said MTNL toll-free number:

MTNL JUST CALL Information Service

Through Just Call service at 1500, subscribers can ask for the following details:

  • What all mobile services are offered?
  • What is the procedure to avail a new service or upgrade a plan?
  • MTNL contact numbers
  • MTNL mobile tariff plans
  • Information about the Sanchar Haats

MTNL JUST CALL Bill Services

If users have any queries related to the mobile billing services. They can dial 1500 and have details about the following:

  • Any MTNL postpaid bill outstanding?
  • How to pay MTNL prepaid bill?
  • Request for plan upgradation

MTNL, Delhi:Sanchar Haat Centres

MTNL has incorporated Sanchar Haats to provide a complete telecom solutions to its subscribers. Customers are free to register new mobile connection, choose a mobile number, along with a choice of any other services offered like buying a Virtual Card calling (VCC) cards at 'SANCHAR HAAT'.

Sanchar Haat Delhi Area Address Contact Number Toll-Free Number
Trans Yamuna Laxmi Nagar Tele.Exch.Bldg,Delhi 22411343, 22508717, 22044530, 22508716 .
Pocket-4, Mayur Vihar-I, Delhi 22711400 18001111 68
H-Pocket,DDA Shoping Centre, Dilshad Garden 22580039, 22139800, 22595509 1800111120
C-10 Yamuna Vihar Main Exchange Bldg 22915110,22917110, 22916110, 22918110 .
Central Eastern Court Janpath Road New Delhi 23320687, 23320206, 23731166, 23737771 18001116 66
Mahanagar Door sanchar Sadan ,9-CGO Complex , Lodhi Road, New Delhi110003 24323444, 24328500 1800110110
NP Nehru Place Telephone Exch. Building 26212777, 26451012 .
Okhla telephone Exchange Bldg 26840100, 26391199
LSC Pkt. D&E SaritaVihar 26974300, 26974555, 26974525, 26974550 18001146 46
BCP GF MTNL Building Hauz Khas Exchange Bldg. 26524647, 26532574, 26529660 .
GF MTNL Building Chanakya Puri 24100088, 24108800 1800114466
EAST Main Idgah Tele Exchange Bldg. Faiz Road, Delhi-55 23553737, 23554747, 23551717, 23552717 18001128 28
Delhi Gate Main Tele. Exchange Building. New Delhi-02 23247600, 23255398, (SDE 23282789, 23252200) 1800111616
Tis Hazari Main Tel. Exchange Building behind Tis Hazari Court. Delhi 23917200, 23911020, 23832277 .
Gate No.-04 Back side of Karol Bagh Main Tele. Exchange Building, Pusa Road, New Delhi (25740021, 25740024, 25740022) .
North Badli Exch Bldg 27851166 27881200 1800115746
CSC Narela Exch. 27787363, 27782800 .
Sec-3, RHN 27917309, 27919700, 27910780 1800111134
Sec. 9 Rohini 27554377, 27553050 .
Shakti Nagar Telephone Exch. 27465133, 27231177, 27430011, 27119029, 27240067 1800111127
West Dwarka Sec 6 25085465, 25089232, 25089880 .
Janakpuri Tele. Exch.,Distt. Centre 25624111, 25504070, 25541780, 25623111 1800113366
Delhi Cantt Tel Exch. 25696666, 25695000, 25693918 , 25682890 1800111551
Rajouri Garden Admin Block Grd. Fl (WITH NCR) 25163601, 25932621 1800113737
3,CSC, DDA Mkt Sunder Vihar(PVR) 25250301, 25278787 18001114 44

MTNL Mumbai:Customer Care Number

There are different ways in which MTNL users residing in the Mumbai area can reach out to customer care for resolving their issues; Mobile 1503 / 2222 1503 / 9869 012345 Online complaint Booking

  • Visit the link:
  • Enter your mobile number.
  • Select the complaint type
  • Add remarks if any
  • Submit

MTNL Complaint Escalation

There are 2 levels of complaint escalation in case if it is not addressed. These are showcased below:

  • Level 1 :Fill the details below to get your issue escalated for quick resolution.
  • Users can also post on MTNL Twitter handle: to talk and get quick resolution for the issues they are facing
  • Level 2: Write to [email protected]

MTNL Customer Care Number:Frequently Asked Questions

How can I activate my MTNL SIM card?

MTNL provides prepaid and postpaid connections when it comes to mobile services. If you are a prepaid customer,you get a preactivated 3G/GPRS. And if you are a postpaid customer, dial 1503 (toll-free) or send SMS GPRS to 555 (toll-free).

How can I block my MTNL number?

Call customer care 1500/1503 (from MTNL phone)/18001801503 (from other networks).

How can I complain to MTNL Mumbai from mobile?

To register your MTNL mobile complaint in Mumbai, call at 1507 from MTNL Landline/Garuda/Dolphin or 01122221507 from any mobile number belonging to different network.

Is MTNL Mumbai now BSNL?

Bharat Sanchar Nigam Limited (BSNL) has Mahanagar Telephone Nigam Limited (MTNL)as its wholly owned subsidiary. This is under the ownership of Department of Telecommunications, Ministry of Communications, Government of India.