Vodafone Idea Contact and Customer Care In India

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vodafone customer care

For all your Vodafone Idea inquiries, easily reach out to Vodafone Idea customer care in India. Dial the Vi customer care number @199 to get assistance, resolve issues, or inquire about services. Experience prompt and reliable support to enhance your Vodafone Idea connectivity and services.

Vi believes in delivering high-quality mobile services to its customers in a dedicated and supportive manner. Fortunately, Vi offers a robust customer care system to address your concerns and provide the support you need. In this article, we'll explore the various ways you can reach Vi customer care and how they can assist you.

Vi™ Customer Care

Are you looking for some guidance on any of your queries regarding the various services available? Would you like to be a subscriber to this amazing network? Or if you are already part of the Vodafone Idea family and require clarifications on specific topics like Vodafone Idea bill payment number, Vodafone idea broadband number etc, look no further. Here’s a list of useful Vodafone customer service numbers which will help you clarify all your doubts.

Let's start at the beginning of it all. You have to know where your dedicated mobile service providers have their headquarters and how you can approach them.

1. Vodafone Idea (Vi) Head Office:

Vodafone Idea Limited (formerly Idea Cellular Limited),    
An Aditya Birla Group & Vodafone partnership,    
Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg,    
Worli, Mumbai - 400 030 India

2. Vodafone Customer Service: Registered address

Vodafone Idea Limited (formerly Idea Cellular Limited),

An Aditya Birla Group & Vodafone partnership,   
Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011   
India, CIN L32100GJ1996PLC030976.   
Contact Number : +91-79 6671 4000   
FAX : +91-79 2323 2251

**Vodafone Idea head office contact number : +91-79 6671 4000

Customer Care Number Vi on WhatsApp

For your Convenience, Vodafone Idea has a 24*7 active WhatsApp number. If you need quick advice and can't find a Vodafone Idea (Vi) postpaid SIM activation number or some other important information relating to your subscription, you can contact them for assistance with your Vi Bill payments, Vi recharges, available offers and so much more quickly on 9654297000.

**Vi WhatsApp-9654297000.

  • Vi customer care number
  • Vi customer care number Delhi - 9891012345
  • Vi customer care number Kerala - 9847012345
  • Vi customer care number Mumbai -9702012345
  • Vi customer care number Pune - 9822012345
  • Vi customer care number Kolkata - 9088012345
  • Vi customer care number Lucknow - 9848012345

Vodafone Idea (Vi) Enquiries & Complaints-Regional Customer Service Numbers

Looking for a Vodafone Idea or Vi prepaid activation number? It’s obvious that all your queries cannot be answered by the Head office team. Vodafone Idea has set up a dedicated customer service team that deals with every query or complaint their subscribers have. And what’s great about this is that they have regional offices in every locality so that you get the best service available when it comes to resolving your concerns.

We have collected the information relating to each circle in the below table. You can call the Vi contact number given for your circle for settling your Vodafone Idea related issues. There is a separate helpline number for all enquiries and requests dealing with Vi postpaid, Vi prepaid, Vi broadband and other services. You also have a separate Vodafone Idea complaint number to lodge your complaints.

ClustersCirclesEnquiries and RequestsComplaints
Short CodeLong CodeShort CodeLong Code  
PUHHimachal Pradesh19998820123451989882900198
PUHJammu & Kashmir19990860123451989086046198
TUPUP (E)19998890123451988576000198
TUPUP (W)19998370123451988941000198
ESTRest of Bengal19990930123451989093100198
KAPAndhra Pradesh19998480123451989848009198
KTNTamil Nadu19990920123451989092000198
MPCMadhya Pradesh19998260123451989826000198
MAHMaharashtra & Goa19998220123451989822000198

Vi Customer Care: Circle Regional Office Addresses

While most queries and complaints just require a phone call, some of you may find it more satisfying to talk to the concerned authority in person regarding getting the Vodafone Idea activation numbers or register Vodafone Idea complaints. In such cases, you can always visit your regional circle office. The entire list of Vodafone Idea Circle office addresses is given below:-

Circle NameCircle Office Address
Delhi2nd Floor, A-19 MCIE Mathura Road New Delhi-110076
GujaratBuilding -A-Corporate Road-Off-S.G.Highway, Prahladnagar-Ahmedabad, 380015
UP (E)Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Andhra Pradesh2nd Floor, Varuntower II, Begumpet, Hyderabad – 500016, Telangana, India
AssamVodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
BIHARSai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014
HaryanaGround Floor, A-19 MCIE Mathura Road New Delhi-110076
Himachal PradeshKeonthal Complex, Khalini, Shimla - 171002
Jammu and Kashmir3rd Floor Sunny Square, Gangyal, Jammu
KarnatakaMaruthi Infotech Center, Ground Floor, 'B' Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071
Kerala4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014
KolkataPS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091
Madhya Pradesh139-140, Electronic Complex, Pardeshipura, Indore, MP, 452010
Maharashtra and GoaThe Metropolitan, F.P. No. 27 Survey No. 21, Wakdewadi, Old Pune-Mumbai Highway, Shivaji Nagar 411003
NESARed Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam
MumbaiSkyline Ikon, 1-2 Floor, Andheri-Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059
OrissaUnit41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar751024, Odisha
PunjabC-105, Industrial Area Ph-VII. Mohali- 160055
Rajasthan1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017
Rest of BengalVodafone Idea Limited, Srijan Tech Park, 7th floor,

DN -52, Sector- V, Salt Lake City, Kolkata 700091

Tamil NaduPSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi ,Chennai -600096
UP (W)1st Floor, A-19 MCIE Mathura Road New Delhi-110076

Vodafone Idea Helpline: Prepaid, Postpaid, Broadband Services

Would you like to know the Vodafone prepaid activation number or Vi Mobile Number Portability number? Are you too busy to search on the internet for the Vodafone postpaid SIM activation number? Here is a quick fix table with all important Vodafone Idea Customer service numbers to solve all your issues.

Vi™ Helpline Number DetailsVi™ Contact Number
Short code for Customer Helpline


Long code for Customer HelplineRegional code12345
Complaint Helpline

(from your registered Vi™ Mobile Number)


Complaint Helpline (Long Code)Regional code 198
VAS Deactivation


DND (Do Not Disturb)


Data Activation/ Deactivation


Tele verification


Mobile Number Portability Helpline




Sakhi Helpline


Emergency Alert (Sakhi Helpline)


Mobile Number Portability (MNP) Helpline


For your information:-

Customer Helpline (Long Code)Regional code 12345

**Kindly use the long code for your respective region given in the table for regional Customer service numbers -Enquiries and requests

Complaint Helpline (Long Code)Regional code 198

Kindly use the long code for your respective region given in the table for regional Customer service numbers - Complaints

Vi Customer Care Service - Appellate Authority

Vodafone Idea customer service department has an Appellate Authority for every circle. So if you are not satisfied with the complaint's handling, you can appeal to them with a complaint docket number which you get upon registering your issue with Vi™ Care.

Working hours are Monday to Friday, between 10:00 am and 6:00 pm.

Contact Details of Appellate authority in every circle are given below:-

Service AreasAppellate AuthorityAppellate AddressAppellate Contact DetailAppellate Email id
Andhra PradeshMs Padmavathi PVVodafone Idea Limited, 6th Floor, Varun Towers II, Begumpet, Hyderabad-500016Contact No: 9948002240Fax No: 040-27764700[email protected]
AssamMs Chandrani MukherjeeVodafone Idea Limited RED DEN, NH –37 Katahbari, Gorchuk, Guwahati, Assam-781035Contact No: 9706024365Fax No: 9706197061[email protected]
BiharMs Chandrani MukherjeeVodafone Idea Limited, BLOCK A, 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014Contact No: 9709018279Fax No: 0612-2540352[email protected]
DelhiMr Mayank SrivastavaVodafone Idea Limited, A-19, Mohan Cooperative Industrial Estate, Mathura Road, Delhi -110044Contact No: 01171032211Fax No:01126940154[email protected]
GujaratMs Vinita JoshiVodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad –380015Contact No: 7567860602Fax No: 9825025989[email protected]
HaryanaMs Mandeep KaurVodafone Idea Limited, Sarita Vihar –A19, Ground Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi –110044Contact No: 9813090003Fax No: 0184 2207410[email protected]
Jammu & KashmirMs Mandeep KaurVodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu -180010Contact No: 9796097979Fax No: 0172-2236347[email protected]
KarnatakaMs Padmavathi PVVodafone Idea Limited, Ground Floor B Block Maruthi Infotech Ctr Koramangala Intermediate Ring Rd, Amar Jyoti Layout, Bangalore-560071Contact No: 8071712000Fax No: 080 7171 1010[email protected]
KeralaMs Bindu GopalVodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019Contact No: 9946123456Fax No:04842803121[email protected]
KolkataMs Chandrani MukherjeeVodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector-V, Salt Lake City, Kolkata 700091Contact No: 9088118992Fax No: 9830098241[email protected]
Madhya PradeshMr Ronak PatelVodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore -MP -452010Contact No: 07314031414Fax No: 0731-2551304[email protected]
MaharashtraMr Amit AgrawalVodafone Idea Limited, The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune-411 003Contact No: 020 -71718181Fax No: 020-71716666[email protected]
MumbaiMs Deepika MenonVodafone Idea Limited, 2nd Floor, Skyline Icon,86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059Contact No: 9820015713Fax No: 022 71713888[email protected]
North EastMs Chandrani MukherjeeVodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003Contact No: 9774024365Fax No: 9774197741[email protected]
OrissaMs Chandrani MukherjeeVodafone Idea Limited, Unit -41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar -751024Contact No: 9090010078Fax No: +91 674 7171767[email protected]
PunjabMs Mandeep KaurVodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab –160055Contact No: 9888012346Fax No: 0172-2236347[email protected]
RajasthanMr Mayank SrivastavaVodafone Idea Limited, 5th Floor, Gaurav Tower, Malviya Nagar, Jaipur -302017Contact No: 9828996200Fax No: 01417171999[email protected]
Tamil NaduMs Bindu GopalVodafone Idea Limited, Tower 1, 9 th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai 600 028Contact No: 9962099625[email protected]
UP EastMr Vikram BainsVodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010Contact No: 9721980180Fax No: +91 522 2723974[email protected]
UP WestMr Vikram BainsVodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi –110044Contact No: 9813090003Fax No: 011-71718001[email protected]
West BengalMs Chandrani MukherjeeVodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector-V, Salt Lake City, Kolkata 700091Contact No: 9093118992Fax No: 9732097666[email protected]

Vi Contact: Email, Chat & Vi Mobile App

Email Vi Customer Support

You may have queries relating to your connection, the validity, terms and conditions involved, method of payment, recharge options, complaints resolution etc. Write to the Vodafone Idea customer care mail id - [email protected]

You can use this as the Vodafone complaint mail ID too. Don’t forget to email them from your registered email & also mention that mobile number in the subject line. You also have the chance to track your complaints and know the status.

Chat with Vi Customer Care

You can also chat with them online as they have a 24*7 chat service for fast assistance. For those who prefer instant messaging and real-time support, Vi offers a live chat option on their official website. To access this feature, visit the Vi website and look for the chat support icon. Click on it, and you'll be connected to a customer care representative who can assist you with your queries and concerns.

Vi Mobile App

Vi also offers a dedicated mobile app that allows you to manage your account, view your usage, and seek assistance. The Vi app is available for both Android and iOS devices. You can use the app to recharge your prepaid number, pay your postpaid bills, check your data usage, and even get in touch with customer care. It provides a convenient and efficient way to manage your Vi services on the go.

Vi Stores and Retail Outlets

If you prefer face-to-face interactions or have hardware-related issues with your Vi services, you can visit a Vi store or retail outlet near you. Vi has a widespread presence across India, and you can find their stores in most major cities and towns. At these locations, you can speak directly with Vi's customer care representatives and get in-person assistance with issues like SIM card replacement, device troubleshooting, and more.

Vi Online Help and FAQs

Before reaching out to customer care, it's a good idea to check Vi's official website for answers to common questions and concerns. Vi provides a comprehensive FAQ section that covers topics ranging from billing and payments to network issues and service activations. This resource can often resolve your issue without the need for direct contact with customer care.

Customer Care-Vodafone Idea /Vi International roaming services

It's also comforting to know that you are supported even when you are travelling abroad, isn't it? Vodafone Idea /Vi international roaming services provide all the help you need. For better assistance, refer to the table below and call your regional circle number for your queries

CirclesLong Code




UP (E)


Andhra Pradesh








Himachal Pradesh


Jammu & Kashmir








Madhya Pradesh


Maharashtra & Goa












Rest of Bengal


Tamil Nadu


UP (W)


Vodafone (Vi) Customer Care: Corporate Plan 

Vodafone Idea Business plans customer care is always ready to provide the best solutions for your progress. They have provided various methods to get in touch with them.

  • ViTM business – Mobility Platform-Log in to get answers to various questions, if you want to pay bills etc
  • You can request a callback, and they will contact you with the best solutions for your business.
  • Chat with Vodafone Idea representatives and get your queries solved.
  • Follow social media channels and keep updating yourself

Depending on various business needs, 4 kinds of Vi customer care number toll-free Services are offered :

  • Domestic Toll-Free Service (DTFS)
  • Universal Access Number (UAN)
  • International Tollfree Service (ITFS)
  • Universal International Freephone Number (UIFN)

Vodafone Customer Service for Corporate Plans

For sales enquiries, call Vi customer care toll-free number 1800123123123

For customer service, call 9920055666

If there are any more details you would like to have regarding Vodafone Idea Customer Service, do inform us, and we will get the updates right away.

Vi Customer Care: Frequently Asked Questions

How do I contact Vodafone Idea to know about my active packs?

  1. Download the Vi™ App, Clicking on the Main menu - Active packs and services
  2. Dial *199# and select the relevant option to get information about your active plans.

How can one check the data balance online?

  • Download the Vi™App, View data balance on the home screen.
  • Dial *199# and select the relevant option given to check the data balance.
  • Chat on WhatsApp at 9654297000 and get to know your account balance

How can I know my service validity?

  1. Download the Vi™ App, View your service validity on the home screen.
  2. Dial *199# and select the relevant option given to check the service validity.
  3. Chat on WhatsApp at 9654297000 and get to know your service validity.
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