Broadband Relocation: Airtel, JioFiber, BSNL, ACT, Hathway

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broadband relocation

Are you planning to relocate and worried about shifting your broadband connection? Don't fret; we've got you covered! Relocating your broadband connection doesn't have to be a hassle. In this guide, we'll walk you through everything you need to know about broadband relocation with popular providers like Airtel, Hathway, ACT Fibernet, JioFiber, and Asianet.

Broadband Relocation

Hey, let's face it: a day without good internet can feel like forever. So, don't wait too long to sort out your internet when you move. Moving your internet to your new place can be easy and really fast if you do it right and at the right time. Broadband relocation is when you move your internet connection from one place to another. It's like taking your internet service with you when you change homes or offices.

Let's talk about how to do it.

What Are The Steps to Ensure a Hassle-Free Shift of Your Broadband Connection?

  1. Contact Your Provider: Reach out to your broadband provider well in advance to inform them about your relocation plans.
  2. Check Availability: Confirm if your current provider offers services at your new address. If not, explore alternative providers in the area.
  3. Schedule Relocation: Set a date for the relocation of your broadband connection that aligns with your moving plans.
  4. Update Address: Provide your new address details to your provider and ensure accuracy to avoid any issues during the relocation process.
  5. Discuss Options: Speak with your provider about available options for transferring your connection and any associated costs.
  6. Complete Formalities: Fulfill any paperwork or documentation required by your provider for the relocation process.
  7. Prepare Equipment: If necessary, prepare any equipment, such as routers or modems, for relocation to your new location.
  8. Test Connection: Before moving, conduct a internet speed test or check your connection to ensure it's functioning properly.
  9. Coordinate Installation: Coordinate with your provider to schedule the installation of your broadband connection at your new address.
  10. Confirm Completion: Once the relocation is complete, verify that your broadband connection is up and running smoothly at your new location.

Raise Request For Broadband Relocation

Raising a request for broadband relocation involves informing your service provider about your intention to move your internet connection to a new address. This can usually be done through the provider's website, mobile app, or customer service hotline. Be sure to provide accurate details of your new address and schedule the relocation at a convenient time to ensure a smooth transition of your broadband service.

Airtel Wi-Fi Relocation

If you want to relocate with your Airtel broadband connection, there are two ways to do it:

  • Documents Required To Relocate Your Airtel Xstream Connection
  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Driver's License, Aadhaar Card, and other forms of identification are acceptable.

Relocate Airtel Broadband Through Airtel Thanks App

  1. Go to Airtel Thanksapp
  2. Select your broadband connection
  3. Click on the “shift Airtel Wi-Fi connection” icon
  4. Follow the steps that come on the screen 
  5. All done!

Relocate Airtel Broadband Through Airtel Customer Care Contact

  1. Contact Airtel Fibernet customer care service and ask to speak to an Airtel representative.
  2. Inform the agent that you wish to move your connection to a new place. Ask them about your options and the cost you’ll have to incur.
  3. After the agent gives you the necessary information, you’ll have to fill a form to apply for a connection in the new location, with the relevant documentation.
  4. Once all the formalities are done, your new connection will be ready for relocation in about a week. However, it’s important to note that the timeframe might vary based on city or state.

Airtel Xstream Relocation Contact Number(s)

For Airtel Xstream relocation, you can contact their customer service team at 121.

Contact Airtel Xstream Relocation

  • 0124 -4448080 (north) (toll-free)
  • 020 – 44448080 (west) (toll-free)
  • 033 – 44448080 (east) (toll-free)
  • 080 – 44448080 (south) (toll-free)
  • Toll-free from Airtel mobile, 12150

JioFiber Relocation

Relocating your JioFiber connection is a smooth and hassle-free experience which can be just completed in simple steps. Note that JioFiber does not ask for any documents for relocating the connection.

JioFiber Relocation Request Through Website

  1. Input your new address to check for JioFiber availability.
  2. Choose your desired time for relocating your connection.
  3. Verify the information and confirm your request at https://www.jio.com/selfcare/home-move/

JioFiber Relocation Request Through MyJio App

  1. Login into MyJio App and tap on the sidebar option.
  2. Under service settings, select" Relocate JioFiber".
  3. Enter your new address manually or share your location.
  4. Tap to proceed. Check the relocation facility availability in your area.
  5. OTP will be received on your registered mobile number.
  6. Select the slot as per your convince.
  7. Proceed without appointment or wait.
  8. Validate new address and tap on confirm.
  9. Request is raised successfully and take note of your order number.
  10. Tap on JioCare on the side of the menu on home screen and check order status.
  11. Enter the order confirmation received on SMS of the registered mobile number.
  12. Tap on proceed and check the order status.

JioFiber Relocation Request Through JioFiber Customer Care

  1. Reach out to Jio's customer care and request to speak with a representative.
  2. Inform the agent about your desire to relocate your connection and inquire about available options and associated costs.
  3. Upon receiving the necessary details from the agent, complete a form along with required documentation to apply for the connection at your new location.
  4. After completing all formalities, your new connection should be ready for relocation within approximately a week. Note that the timeframe may vary depending on your city or state.

Jio Broadband Relocation: Contact Information

If you want to contact a customer executive for queries related to JioFiber, you can dial 1800-896-9999 or chat with the support team on the MyJio App or on WhatsApp by messaging Hello’ to 70005 70005.

ACT Fibernet Relocation

To relocate your ACT broadband connection, submit a request using their website or download ACT Fibernet mobile app.

  • Documents Required To Relocate Your ACT Fibernet Connection
  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Driver's License, Aadhaar Card, and other forms of identification are acceptable.

Note: There are ACT connection shifting charges associated with the relocation and applicable as per the policy of the city you want to shift your connection within. You would require to confirm this while raising the relocation request.

Relocate ACT Fibernet Via Website

Follow the steps and submit a request using their website to obtain a quick feasibility status on the chosen area.

  1. Request through ACT chatbot: go to www.actcorp.in.
  2. Choose your city.
  3. Go to the chatbot "How may I help you"
  4. Select ACT Broadband.
  5. Choose Reconnection.
  6. Upload the KYC documentation.

Relocate ACT Fibernet Via ACT Mobile App

  1. Install the ACT Fibernet mobile app.
  2. Navigate to Support  "I want to relocate my connection" > Shifting request.
  3. Follow the steps to input the new address using GPS while being at the location.
  4. Verify and confirm the address.
  5. Agree to the relocation charges.
  6. If the address on your proof of address document differs from the shifting address, provide consent through a declaration.
  7. Submit your relocation request.
  8. The process typically takes 5 to 7 days, depending on the type of connection (copper or fiber).

ACT Fibernet Relocation: Contact Information

If you want to contact a customer executive for queries related to JioFiber, you can WhatsApp: +91–99459 99459,Call centre: +91–9121212121, +91–7288999999 and Toll free number:1800 1022 836.

Hathway Broadband Relocation

Relocating your Hathway internet connection is a simple and painless process. We've outlined a few actions you may take to effectively move your Hathway broadband connection to a new location.

  • Documents Required For Hathway Relocation Request
  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Driver's License, Aadhaar Card, and other forms of identification are acceptable.
  1. Make a moving request by calling customer service. Their customer service phone number for your city is listed on their website.
  2. Provide the representative with all of your information, including your new home address.
  3. They would first confirm whether they are operating all across your new address and whether it is feasible to accept your broadband switching request.
  4. Following that, they will respond within 7-10 working days.

Hathway Broadband Relocation: Contact Information

To raise a request for Hathway broadband relocation, use the following details:

Customer Care Contact For Relocating Hathway Connection
CityBroadband Helpline No
Mumbai022–68768200/ 1800 419 3114
Delhi9167114444/022-43764600/ 1800 419 3114
Kolkata033-40302444/ 1800 419 3114
Chennai044-40284028/ 1800 419 3114
Bangalore080-40161616/ 1800 419 3114

BSNL Broadband Relocation

Bharat Sanchar Nigam Limited, India's biggest landline customer base telecommunication services company, has reinstated the BSNL shifting costs for the external moving of landline connections, incorporating broadband and Fiber to house services. Follow the steps below to relocate your BSNL broadband connection:

  • Documents Required For Hathway Relocation Request
  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Driver's License, Aadhaar Card, and other forms of identification are acceptable.
  1. Call customer service to make a moving request
  2. Give the agent all of your contact information, including your new home address.
  3. They would first confirm whether they are working throughout your new address and whether your broadband switching request is doable.
  4. They will then react within 7-10 working days.

BSNL Fiber: Contact Information

To raise a request for BSNL broadband relocation, use 1504 for mobile and landline for BSNL users and1800-345-1504 for users other than BSNL.

Asianet Broadband Shifting

There are two ways through you can raise your request for relocation of the Asianet broadband connection:

  1. You can call Asianet customer care at 1800 425 4725and raise the request.
  2. You can write to [email protected]
  3. You can contact via WhatsApp at 8086011333
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