About GTPL - Broadband Plan, DTH Connection and Customer Care

A warm and shiny welcome to all our readers! Today we bring to you relevant information regarding GTPL - Broadband & DTH services. This is the 2nd largest MSO (Multi-service operator ) in the country. Incorporated in 2007, GTPL is now the sixth-largest Private wired broadband service provider in India.


GTPL presence

GTPL has established a strong presence in around 800 + cities covering more than 10.5 million households. They have loyal subscribers in many states as given below.

  1. Gujarat
  2. West Bengal
  3. Maharashtra
  4. Goa
  5. Rajasthan
  6. Assam
  7. Jharkhand
  8. Bihar
  9. Andhra Pradesh
  10. Tamil Nadu
  11. Tripura
  12. Odisha
  13. Telangana

The visionGTPL has the vision to offer high-speed fiber broadband to subscribers at affordable rates.

WOW FactorGTPL enjoys a customer base of over 5 lakhs.

Facts in a nutshell

  • 67% Market Share in India – Ranked at No. 2 MSO & No. 1 MSO at Gujarat
  • 24% Market Share in West Bengal - Ranked at No. 2 MSO
  • Presence in 15+ States covering 800+ towns
  • 10.5+ Million Seeded GTPL Set-Top Boxes
  • 28,000 +LCO Partners
  • 4.5 Million Broadband Home-Pass
  • 50,000+kms Optic Fibre (which includes 1,500+ Km
  • underground OFC)

GTPL broadband

As a subscriber, you would be eagerly waiting to see the packages that GTPL offers as part of its broadband services. With your GTPL login credentials, you can easily access the broadband plan section. GTPL recharge can be done by choosing a plan as per your requirements. We have a list of all the GTPL broadband plans given below.

Max Speed Upto Mbps Validity Months MRP ₹ MRP Excluding GST ₹ Effective Monthly Cost ₹
40 Mbps Speed

6

3,800

3,220

537

12

5,900

5,000

417

15

6,750

5,720

381

50 Mbps Speed

6

3,999

3,389

565

9

4,700

3,983

443

12

5,999

5,084

424

60 Mbps Speed

9

4,998

4,236

471

12

6,095

5,165

430

15

7,485

6,343

423

80 Mbps Speed

6

4,199

3,558

593

9

5,599

4,745

527

12

6,999

5,931

494

100 Mbps Speed

7

4,949

4,194

599

10

6,900

5,847

585

12

7,999

6,779

565

GTPL DTH Cable TV

GTPL is not only popular for broadband services. They have fantastic DTH cable services too. The cable services which are tailor-made for customers offer amazing genre-based packages. Now you can watch all those shows at your convenience.

Advantages of GTPL DTH

  • High Definition picture for your HD TVs
  • Over 75 HD channels in Hindi and English
  • Tailor-made packages as well as a-la-carte channels
  • Easy subscription to GTPL local channels
  • Access to GTPL city-specific channels

Some of the popular GTPL cable tv channels include

  • GTPL Music HD
  • GTPL Action
  • GTPL Box
  • GTPL Bhakti
  • Sindhi TV
  • GTPL Cinema
  • GTPL Gujarati
  • GTPL Malhar
  • GTPL Gold
  • GTPL Retro
  • Katha
  • GTPL Music
  • GTPL Dayro

Making your GTPL Recharge Payment

Subscribers can make their GTPL recharge payments from the convenience of their homes. The online payment facility is quite easy. Here are the steps you need to follow to get your recharge done.

  • Enter the Paytm site
  • Select GTPL Recharge
  • Select Proceed
  • Enter the recharge amount you prefer
  • Choose your convenient method of online payment
  • (options are Credit Card, Debit Card, Net Banking, Paytm Wallet or UPI ( for Paytm App users)

If you are not a paytm user, kindly follow this link. It will take you to the Quick Pay section on the GTPL website.

Alternatively you can call the customer service at +91 9727 633633 or send a Whatsapp message to 82000 92000

GTPL Going beyond business

GTPL has demonstrated that they are not only a business-oriented team. The social services they take part in are proof of the compassion this organisation extends towards weaker sections in society. CSR (Corporate Social Responsibility ) is a huge part of their organisational virtues. GTPL is famous for its commendable work done at the Lotus Petal Foundation in terms of providing free health care, education and nutrition to the needy.

Common Errors and solutions faced by consumers

There are some very common error messages that GTPL consumers are facing. here are the easiest solutions to these problems.

Error 4,6

The reason is Channel is not available in the package chosen

Solution – Confirm the package details. Call customer care for further assistance Toll-free - 1800-419-0419,9727-633-633.

Remote not functioning

Possible reasons are that the Battery cell is dead or that the remote is dead.

The solution is to get a new battery Cell and if still not working, get a new remote.

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The main reason that you are getting this message is that your GTPL Set-top box is preparing to start functioning.

The solution is to reboot your Set-Top Box

GTPL customer care team

GTPL has a dedicated team that is ever-ready to serve subscribers. There is an escalation matrix with the help of which customers can resolve all their concerns. Here are the steps that can be followed when approaching the customer care team.

  1. GTPL Customer Care Support
  2. Cable TV Nodal Officer

    If a customer is not happy with the response from the Step 1 customer support system, the next option is to contact the Nodal officer. You can avail a service ticket number from the customer support on any day from Monday to Friday-10.30 AM to 6.30 PM

  3. Broadband Appellate Authority

    The Appellate Authority can be further contacted if you need clarifications still. Take a Service Ticket Number from customer support for this. You can get it between 10.30 AM to 6.30 PM, on Monday-Friday.

Conclusion

GTPL has proved to be an entertaining broadband service provider who makes it a point to enhance customer satisfaction. They ensure that quality services reach their customers and strive to keep up their reputation. Viewers today have the opportunity to be connected anywhere, any time. Make the most of this amazing freedom!

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