BSNL Customer Care Number: Helpdesk & BSNL Complaints

By Aprajita

Telecom Expert: Mobile | DTH| Internet | OTT

Aprajita is a contributing Telecom expert at Selectra. With interest in the Telecom sector, she helps users navigate to the best plans and packages offered by Indian Internet, Broadband and DTH providers. Aprajita has spent a decade in content creation, SEO and other digital marketing areas. She focuses more on improving user experience, quality and trust.

BSNL - Bharat Sanchar Nigam Limited, was formed under the ownership of the Department of Telecommunications, Government of India. Over the course of several decades, the company has consistently delivered excellent telecommunication services. BSNL's services are accessible to people across rural, urban, and metro areas at affordable rates. If you have a complaint to file with BSNL, you can reach out to their customer care number, 1800-180-1503.

BSNL Customer Care Number

BSNL provides its users with a new digital age centered customer service and support system. These services can be utilized by customers to solve their grievances and related BSNL network problems 24/7. While BSNL hasn't necessarily kept pace with telecom giants like Airtel and Reliance Jio, it offers incredible customer service, which has helped it survive in this competitive telecom market. The customers' reviews of BSNL help us infer the provider as a reliable one.

No matter if you're dealing with a postpaid problem or a prepaid one, assistance with your BSNL complaint is readily available. BSNL offers dedicated customer care services, reachable via toll-free helpline number 1800-180-1503. These services cover a range of issues including complaints, service activation and deactivation, tariff adjustments, and concerns related to mobile network, broadband, and landline services. BSNL customer care executives to help their users enjoy hassle-free network services at all times.

Mentioned below are the BSNL customer care mobile numbers that can be contacted 24/7 for any requests, inquiries, and complaints.

BSNL Customer Care Number: State-Wise

In case you want more specific help, you can lodge your BSNL complaint at any of the BSNL customer care centers located in your state. For better insights, refer to the state-wise numbers and BSNL mail ID for complaints in the table below.

BSNL Complaint: How To Register?

In case calling BSNL customer care number isn't as fruitful as you want, you can register a BSNL complaint. Here are the simple steps:

1. Visit BSNL's website for complaints.
2. Click on "Register Complaint".
3. Select the service type.
4. Fill in the necessary details as shown in the form.
5. Click on "Submit Request".

BSNL Complaint: Track Your Query

Once you've lodged your BSNL complaint, it is equally essential to keep track of it, so you know how far along your query has been taken. Here's how you can track BSNL complaints:

1. Visit BSNL's website for complaints.
2. Click on "Track Complaint".
3. Enter the Service ID and Captcha.
4. Click on "Submit".

• BSNL Services
• Landline services
• BSNL Mobile Services including 2G, 3G & 4G (in limited areas) services
• BSNL Broadband, Fibre to the Home (FTTH) services
• Wi-Fi services
• Data Centre services
• Enterprise Data services such as Leased circuits, MPLS VPN, etc
• National and International Long Distance services

BSNL Complaint: For Payments

For any payment-related BSNL complaints, you can mail the problem details to the BSNL portal helpdesk post on [email protected].

After BSNL executives receive the mail, a BSNL Executive will get in touch within 24 hours.

What Is BSNL Selfcare App?

In a world where digitalization moves at the speed of light, it is essential to stay up-to-date in order to ensure consistent relevance. Similarly, all telecom operators in the market must keep their services updated or risk being outdated. All major telecom players, like Jio, Airtel or Vi have dedicated mobile apps which increase the user's convenience. To match this, BSNL has also launched the BSNL Selfcare App.

The BSNL Selfcare App has a better user interface which makes any task easier. The entire basis of the app is to enhance the user's convenience. And as the name rightly suggests, it assists the users to help themselves, that is, self-care. The services of the app are divided into the following major categories:

1. Bill Pay
2. Recharge
3. Manage Account
4. Transaction History
5. Special Offers
6. Help & Support
7. BSNL Rewards
8. Language
9. Settings
10. Logout

BSNL Customer Care Redressal: A Priority Of Consumer Satisfaction

If you've lodged a complaint with BSNL regarding any inconvenience or obstacle that you're facing in its services, you can track the complaints easily as elaborated on in one of the above sections. However, what's the timeline of redressal? What's the assurance that your complaint will be resolved? Rest assured, BSNL promises to resolve all complaints within a stipulated amount of time, so users can continue seamless services. Here are the timelines:

By Aprajita

Telecom Expert: Mobile | DTH| Internet | OTT

Aprajita is a contributing Telecom expert at Selectra. With interest in the Telecom sector, she helps users navigate to the best plans and packages offered by Indian Internet, Broadband and DTH providers. Aprajita has spent a decade in content creation, SEO and other digital marketing areas. She focuses more on improving user experience, quality and trust.