BSNL Customer Care Number: Helpdesk & BSNL Complaints

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bsnl customer care

BSNL - Bharat Sanchar Nigam Limited, was formed under the ownership of the Department of Telecommunications, Government of India. The company has provided excellent telecommunication services for several decades. BSNL is available to all sections of people in rural, urban, and metro cities at a reasonable price. But if you have a BSNL complaint to lodge, you can contact the BSNL customer care number, 1800-180-1503.

BSNL Customer Care Number

BSNL provides its users with a new digital age centered customer service and support system. These services can be utilized by customers to solve their grievances and related BSNL network problems 24/7. While BSNL hasn't necessarily kept pace with telecom giants like Airtel and Reliance Jio, it offers incredible customer service, which has helped it survive in this competitive market. The customers' reviews of BSNL help us infer the provider as a reliable one.

Regardless of whether your BSNL complaint is for a postpaid issue or a prepaid one, you can easily get help. BSNL customer care services are provided on an exclusive and specific toll-free helpline number for service-related issues like complaints, service activation & deactivation, tariff change requests, and problems related to the mobile network, broadband, & landline. BSNL customer care executives to help their users enjoy hassle-free network services at all times.

Mentioned below are the BSNL customer care mobile numbers that can be contacted 24/7 for any requests, inquiries, and complaints.

BSNL Customer Care Numbers
ServiceBSNL Contact Number
BSNL Landline complaint number1500/1800-345-1500
BSNL Helpline (Toll-free) number for mobile1800-180-1503
BSNL complaint number for mobile1503
BSNL Broadband and Internet Service Helpline (BSNL Fiber Complaint)1800-4444
BSNL GSM Postpaid/Prepaid1503 (from BSNL number)
BSNL GSM Postpaid/Prepaid1800-180-1503 (from non-BSNL number)
BSNL MPLS-VPN1800-425-1957
BSNL WLL/CDMA1502 (from BSNL number)
BSNL WLL/CDMA1800-180-1502 (from non-BSNL number)
BSNL wings customer care number1800-345-1500
BSNL international roaming complaint number+919434024365
BSNL MPLS-VPN/ILL/MNS/Bulk SMS/Dark Fibre, etc (Enterprise)1800-425-7007

SMS BSNL - 57007

SMS other operator - 9482157007

Email: [email protected]

BSNL official websiteBSNL website
BSNL head officeBharat Sanchar Bhavan,
Harish Chandra Mathur Lane,
Janpath, New Delhi-110 001

BSNL Customer Care Numbers By State

In case you want more specific help, you can lodge your BSNL complaint at any of the BSNL customer care centers located in your state. For better insights, refer to the state-wise numbers and BSNL mail ID for complaints in the table below.

BSNL Customer Care Numbers By State
StateBSNL customer care numberBSNL Mail ID
Andaman & Nicobar94340-24365[email protected]
Andhra Pradesh94400-24365[email protected]
Assam94350-24365[email protected]
Bihar94310-24365[email protected]
Chhattisgarh94252-01234[email protected]
Chennai Telecom District94440-24365NA
Gujarat94260-24365[email protected]
Haryana94160-24365[email protected]
Himachal Pradesh94180-24365[email protected]
Jammu94190-24365[email protected]

[email protected]

Jharkhand94311-24365[email protected]
Karnataka94480-24365[email protected]

[email protected]

Tamil Nadu94370-24365[email protected]
Kerala94470-24365[email protected]
Kolkata Telecom District94330-24365[email protected]
Madhya Pradesh94250-24365 / 94251-24365[email protected]
Maharashtra94220-24365[email protected]

[email protected]

North East0364-2504181 /


[email protected]
Odisha94370-24365[email protected]
UP East94150-24365NA
UP West94120-24365NA

BSNL Complaint Registration

In case calling BSNL customer care number isn't as fruitful as you want, you can register a BSNL complaint. Here are the simple steps:

  1. Visit BSNL's website for complaints.
  2. Click on "Register Complaint".
  3. Select the service type.
  4. Fill in the necessary details as shown in the form.
  5. Click on "Submit Request".

BSNL Complaint Tracking

Once you've lodged your BSNL complaint, it is equally essential to keep track of it, so you know how far along your query has been taken. Here's how you can track BSNL complaints:

  1. Visit BSNL's website for complaints.
  2. Click on "Track Complaint".
  3. Enter the Service ID and Captcha.
  4. Click on "Submit".
  • BSNL Services
  • Landline services
  • BSNL Mobile Services including 2G, 3G & 4G (in limited areas) services
  • BSNL Broadband, Fibre to the Home (FTTH) services
  • Wi-Fi services
  • Data Centre services
  • Enterprise Data services such as Leased circuits, MPLS VPN, etc
  • National and International Long Distance services

BSNL Complaint: For Payments

For any payment-related BSNL complaints, you can mail the problem details to the BSNL portal helpdesk post on [email protected].

After BSNL executives receive the mail, a BSNL Executive will get in touch within 24 hours.

What Is BSNL Selfcare App?

In a world where digitalization moves at the speed of light, it is essential to stay up-to-date in order to ensure consistent relevance. Similarly, all telecom operators in the market must keep their services updated or risk being outdated. All major telecom players, like Jio, Airtel or Vi have dedicated mobile apps which increase the user's convenience. To match this, BSNL has also launched the BSNL Selfcare App.

BSNL Selfcare

BSNL Selfcare refers to the online self-service portal provided by Bharat Sanchar Nigam Limited (BSNL).The self-care portal is designed to allow BSNL customers to manage various aspects of their telecom services online, without the need to visit a physical BSNL office. It ensures that they can access and manage their accounts, services, and bills at their convenience through the internet. It is part of BSNL's efforts to provide better customer service and enhance the overall customer experience.

The BSNL Selfcare App has a better user interface which makes any task easier. The entire basis of the app is to enhance the user's convenience. And as the name rightly suggests, it assists the users to help themselves, that is, self-care. The services of the app are divided into the following major categories:

  1. Bill Pay
  2. Recharge
  3. Manage Account
  4. Transaction History
  5. Special Offers
  6. Help & Support
  7. BSNL Rewards
  8. Language
  9. Settings
  10. Logout

BSNL Customer Care Redressal: A Priority Of Consumer Satisfaction

If you've lodged a complaint with BSNL regarding any inconvenience or obstacle that you're facing in its services, you can track the complaints easily as elaborated on in one of the above sections. However, what's the timeline of redressal? What's the assurance that your complaint will be resolved? Rest assured, BSNL promises to resolve all complaints within a stipulated amount of time, so users can continue seamless services. Here are the timelines:

BSNL Quality of Service & Timelines
Type of ServiceTime Limit for Redressal
Provision of telephone connection7 days (unless technical infeasibility)
Fault repair5 days - urban areas
7 days - rural/hilly areas
Shift of telephone3 days
Closure100% within 7 days
Billing complaints98% are solved within 4 weeks and 100% within 6 weeks
Refund of deposit100% within 60 days after closure
Accessibility of BSNL customer care>95%
Access to human representatives on call>95%
Service provisioning/Activation15 days (unless technical infeasibility)
Fault repair3 days
Billing complaints4 weeks
Refund of deposits60 days after closure
Access to human representative on call>60% within 60 seconds
>80% within 90 seconds
Mobile Services
Resolution of billing/charging complaints98% within 4 weeks and 100% within 6 weeks
Applying credit/waiver to customers100% within 1 week
Accessibility of BSNL customer care>95%
Access to human representatives on call within 90 seconds>95%
Termination requests100% within 7 days
Refund after closure100% within 60 days

BSNL Customer Care Number: Frequently Asked Questions

What should I do in case my SIM card/mobile phone is lost?

If you lose your BSNL SIM card, please lodge a police complaint. Besides, inform the BSNL customer care centre on 9415024365 immediately and submit your representation to the BSNL customer service center where you have taken the connection with the proof of identity and a copy of FIR.

What is the initial amount deposited for a new BSNL Mobile prepaid connection?

A new BSNL Mobile prepaid connection can be had for ₹220/- only with ₹50/- free talk time. Cards can be taken from ₹70/- to ₹3000/- value having a validity period from 7 days to one year.

How to register your account and get started?

Once you purchased a prepaid SIM card, insert your SIM card into your mobile handset. Switch on your mobile set and dial 123, and you will be connected to IVRS. You can know the credit of your card, and you can also select the language.

What is the difference between cellular mobile and WLL mobile?

BSNL WLL mobile services are essential services whose operation is limited to an SDCA, whereas cellular mobile services have roaming features in all the GSM networks.

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