MTNL Broadband - Latest Plans & Customer Care

Mahanagar Telephone Limited, known as MTNL, was incorporated by the Government of India (GOI) in April 1986. The GOI, at that time was looking at raising the bar of telecom services in the country’s key metro cities Delhi and Mumbai. MTNL has been a retro telecom service provider for many Indians. According to Statista, the company had 2.17 million wireless subscribers in Delhi and 1 million GSM users in Mumbai.

MTNL Broadband Plans In Delhi & Mumbai

MTNL offers exclusive broadband services in Delhi and Mumbai. Let us look at the broadband plans offered in Delhi and Mumbai.

MTNL Broadband Plans in Delhi

Below is a list of all the MTNL broadband plans available to the dwellers in Delhi.

MTNL Broadband Prepaid Voucher In Delhi

MTNL Delhi region has now introduced one Broadband Prepaid Voucher for its broadband connection.

Here are the details of this broadband plan:

Additional Charges include:

• Installation & Testing- Rs 500/-
• Wi-Fi modem- Rs 250/-

MTNL Broadband Plans in Mumbai

MTNL Internet plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.

MTNL Mumbai Broadband Services include:

1. Postpaid broadband services
2. Prepaid broadband services

MTNL Postpaid Broadband Services In Mumbai

Let us look at these MTNL recharge plans now:

MTNL Broadband Prepaid Vouchers In Mumbai

MTNL offers prepaid broadband service to users on their existing Landline copper infrastructure. There is a grace period of 30 days after which your account will be suspended. Once you have taken the MTNL prepaid plan, you cannot migrate to another plan till the validity is over.

Here is the list of the Mumbai MTNL Broadband Prepaid Vouchers:

Additional charges for taking MTNL broadband prepaid include:

• Installation & Activation -Rs 300/-
• Normal Modem- Rs 1000/-
• Wireless Modem- Rs 1700/-

The company’s financial audit reports for FY 2019-20 recorded a total liabilities of Rs. 30,242 crore. Early 2021 witnessed speculations around the merger of BSNL and MTNL. However, the latest reports have confirmed a deferment of the BSNL-MTNL merger owing to financial reasons.

How To Make MTNL Bill Payment

It is quite easy to make your MTNL Bill payment online through the MTNL website.

Here are the steps you need to follow:

1. Go To https://billcare.mtnl.net.in/
2. Enter Your Landline Number or Registered Mobile Number
3. Click the PAY button to go to the Payment options

How To Check MTNL Internet Usage

Here are the steps to follow to check your internet usage:

1. Visit https://register.mtnl.net.in
2. Enter your MTNL Login credentials-Username & Password
3. Click LOGIN
4. Go To Usage Information under Menu
5. You will get the MTNL internet usage details

MTNL Selfcare Portal MTNL Selfcare Portal allows you to check your billing history and perform transactions at ease at https://billcare.mtnl.net.in/

How To Take The MTNL Speed Test

If you want to test your internet speed, MTNL website has an option that you can utilise:

1. Visit http://register.bol.net.in/mtnlportal/dsl/tester.jsp
2. Follow the instructions given on the page to get your results.

If you have any concerns about the speed test, you can always contact them at:

1. Email: [email protected]
2. 1504 (toll free)/23359272

How To Contact MTNL Customer Care

Let's take a look at how to contact MTNL customer care in both regions:

• MTNL Customer Care -Delhi Region
• MTNL Customer Care -Mumbai Region

MTNL Broadband Complaint Procedure: Delhi Users

Follow the below easy steps to complain about your broadband connection:

• Open your browser and visit MTNLdelhi.in
• Look for the ‘Broadband’ option and hover the cursor over it.
• Next, press the ‘Broadband Complaint Booking’ option
• You will now have to feed in your telephone number
• Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
  • Password / VMAC Problem,
  • Some Sites Not Open,
  • Static IP Problem,
  • Email Problem,
  • Speed Problem,
  • ADSL Unstable,
  • ADSL Down,
  • CPE Faulty,
  • Adaptor Faulty,
  • WiFi Access Problem,
  • Misc/BB Test Desk
• At last, feed in your registered mobile number, enter the security key and submit your complaint.

Here is all the information you’ll need to lodge Delhi MTNL complaints regarding your services:

MTNL Broadband Complaint Procedure: Mumbai Users

Follow the below easy steps to complain about your broadband connection:

• Visit the MTNL self-care complaint portal.
• Next, select the ‘Complaint Booking’ option.
• Now, feed in your Triband, Landline, or FTTH Number.
• Look for ‘View Details’ on your screen.
• Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
• Your complaint type can range between:
  • Deadline,
  • Instrument Type, or
  • Miscellaneous
• Finally, press on the ‘Select’ option, and don’t forget to save the complaint number on a notepad.

Here is all the information you’ll need to lodge MTNL complaints regarding your services:

Milestones in The History Of MTNL

MTNL has come a long way since its inception. We have listed down the main milestones achieved here:

• 1986: Incorporation by the Government of India
• 1987: Large-scale introduction of the push-button telephone that made the dialing process way easy!
• 1992: Introduction of voice mail services
• 1996: Introduction of Integrated Services Digital Network (ISDN)
• 1997: Introduction of WLL (Wireless in Local Loop) in Delhi
• 1998: Launching of India’s first toll-free service in Delhi
• 1999: Introduction of Internet services
• 2000: Incorporation of MTNL’s wholly-owned subsidiary, Millenium Telecom Limited
• 2001: Launching of Dolphin, GSM cellular mobile services; Listing in the New York Stock Exchange
• 2002: Announcement of WLL in Mumbai; Launching of ‘Trump,’ prepaid cellular card in Delhi and Mumbai
• 2003: Announcement of free incoming calls; Introduction of CDMA 1X2000 technology
• 2004: Entering into a strategic alliance with BSNL; unveiling value-added services for Landline—using Mumbaikars; expansion of GSM and CDMA capacity by 80,000 lines each; Launching WiFi and digital certification services.
• 2005: Launching of broadband services; rolling out of Rs. 1000 crore 3G services tender.
• 2009: Launching of 3G services in Mumbai
• 2014: Raising of Rs. 1500 crore through bond sales

We hope this article provided the information you were looking for about MTNL. With its long history, MTNL has been serving a huge part of the Indian population till date. Let’s look forward to seeing what their future endeavours will bring forth. Stay tuned with Selectra to know more updates!