MTNL Broadband Plans & MTNL Customer Care Contact 2026

MTNL Broadband

MTNL is the largest internet service provider(ISP) in Mumbai and Delhi in terms of market share and the third-largest ISP in India, despite only being present in two circles. It offers TriBand Internet services through dial-up and DSL. Through TriBand, it provides games on demand, video on demand, and IPTV services in India. TriBand is aimed at homes and small businesses.

As a state-owned entity, MTNL has played a pivotal role in the development of the telecom sector in cities like Mumbai and Delhi. MTNL has been a cornerstone in the Indian telecom industry, providing various services including landline, mobile, and broadband. Despite the stiff competition, it continues to be a preferred choice for many due to its reliability and extensive network.

MTNL Broadband Plans: Delhi & Mumbai

MTNL offers a range of broadband plans tailored to meet the diverse needs of its customers. These plans can be broadly categorized into Unlimited Plans, Limited Usage Plans, and Special Plans for Delhi and Mumbai. Each plan comes with its own set of features, benefits, and pricing structures.

MTNL Broadband, Delhi: Postpaid Internet Plans

The speed of existing broadband connections on fair usage unlimited plans and truly unlimited plans with data download speeds of 2 Mbps and 4 Mbps will be upgraded to up to 8 Mbps, wherever technically feasible.

• Initial Charges of MTNL Wi-Fi Services
• Broadband Registration, Installation & Activation:Rs 500/-
• Non-refundable Modem charges (normal / Wi-Fi):Rs. 1000/-
• Installation of Telephone line:Rs. 500/-
• Initial charges for normal Modem (old/refurbished):Rs.300/-

Subscribers who choose to use their own telephone instrument will receive a Rs. 250 rebate for the instrument. Also, the subscriber fitting charges of Rs. 250 will be waived.

MTNL Postpaid Broadband, Delhi: Charges for IPV6 IP Pool (/64)

Existing broadband and leased line users can opt for IPv6 at an annual cost of Rs. 1100. Interested users should submit a request for an IPv6 IP to SDE(ADSL)/DE(ADSL) or contact 1500 via email. All other terms and conditions will remain the same.

MTNL Postpaid Broadband, Delhi: VDSL Combo 2490

MTNL Broadband Plans in Mumbai

MTNL Internet plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.

MTNL Mumbai Broadband Services include:

1. Postpaid broadband services
2. Prepaid broadband services

MTNL Postpaid Broadband Services In Mumbai

Let us look at these MTNL recharge plans now:

MTNL FTTH Plans, Mumbai

MTNL Fiber Plans, Mumbai: Data Add-Ons

Customers can now benefit from FUP-based Unlimited Broadband (ADSL/VDSL) and Fiber plans, ensuring uninterrupted regular download speeds by choosing Monthly Data Top-Ups after exceeding FUP usage.

MTNL Broadband Prepaid Vouchers In Mumbai

MTNL offers prepaid broadband service to users on their existing Landline copper infrastructure. There is a grace period of 30 days after which your account will be suspended. Once you have taken the MTNL prepaid plan, you cannot migrate to another plan till the validity is over.

Here is the list of the Mumbai MTNL Broadband Prepaid Vouchers:

Additional charges for taking MTNL broadband prepaid include:

• Installation & Activation -Rs 300/-
• Normal Modem- Rs 1000/-
• Wireless Modem- Rs 1700/-

How To Make MTNL Bill Payment?

It is quite easy to make your MTNL Bill payment online through the MTNL website.

Here are the steps you need to follow:

1. Go To https://billcare.mtnl.net.in/
2. Enter Your Landline Number or Registered Mobile Number
3. Click the PAY button to go to the Payment options

How To Check MTNL Internet Usage?

Here are the steps to follow to check your internet usage:

1. Visit https://register.mtnl.net.in
2. Enter your MTNL Login credentials-Username & Password
3. Click LOGIN
4. Go To Usage Information under Menu
5. You will get the MTNL internet usage details

How To Take The MTNL Speed Test?

If you want to test your internet speed, MTNL website has an option that you can utilize:

1. Visit http://register.bol.net.in/mtnlportal/dsl/tester.jsp
2. Follow the instructions given on the page to get your results.

If you have any concerns about the speed test, you can always contact them at:

1. Email: [email protected]
2. 1504 (toll free)/23359272

How To Contact MTNL Customer Care?

Let's take a look at how to contact MTNL customer care in both regions:

• MTNL Customer Care -Delhi Region
• MTNL Customer Care -Mumbai Region

MTNL Broadband Complaint Procedure: Delhi Users

Follow the below easy steps to complain about your broadband connection:

• Open your browser and visit MTNLdelhi.in
• Look for the ‘Broadband’ option and hover the cursor over it.
• Next, press the ‘Broadband Complaint Booking’ option
• You will now have to feed in your telephone number
• Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
  • Password / VMAC Problem,
  • Some Sites Not Open,
  • Static IP Problem,
  • Email Problem,
  • Speed Problem,
  • ADSL Unstable,
  • ADSL Down,
  • CPE Faulty,
  • Adaptor Faulty,
  • WiFi Access Problem,
  • Misc/BB Test Desk
• At last, feed in your registered mobile number, enter the security key and submit your complaint.

Here is all the information you’ll need to lodge Delhi MTNL complaints regarding your services:

MTNL Broadband Complaint Procedure: Mumbai Users

Follow the below easy steps to complain about your broadband connection:

• Visit the MTNL self-care complaint portal.
• Next, select the ‘Complaint Booking’ option.
• Now, feed in your Triband, Landline, or FTTH Number.
• Look for ‘View Details’ on your screen.
• Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
• Your complaint type can range between:
  • Deadline,
  • Instrument Type, or
  • Miscellaneous
• Finally, press on the ‘Select’ option, and don’t forget to save the complaint number on a notepad.

Here is all the information you’ll need to lodge MTNL complaints regarding your services: