MTNL Broadband - All About Plans, Combos & Complaints Handling

mtnl broadband

Mahanagar Telephone Limited, or as we call it, MTNL, was incorporated by the Government of India (GOI) in April 1986.


The GOI at that time was looking at raising the bar of telecom services in the country’s key metro cities Delhi and Mumbai. While Delhi was the political capital of India, Mumbai was the business capital of India.

This telecom sector up-gradation in ‘Mahanagar’ involved business plans to introduce new services and raise revenue to satisfy these cities’ growing telecom needs.

MTNL is 35 years old as we write this today. Not only this, both BSNL and MTNL are desperate for survival in the cut-throat competition against big private telcos such as Jio and Airtel.

The company’s financial audit reports for FY 2019-20 recorded a total liabilities of Rs. 30,242 crore. Early 2021 witnessed speculations around the merger of BSNL and MTNL. However, the latest reports have confirmed a deferment of the BSNL-MTNL merger owing to financial reasons.

Nevertheless, MTNL has been a retro telecom service provider for many Indians. According to Statista, as of 2020, the company had 2.17 million wireless subscribers in Delhi and 1 million GSM users in Mumbai.

Our Selectra article will uncover all the essential pieces of information surrounding this iconic government initiative.

MTNL History

To not bore our readers with long passages, we decided to write the company’s history in a more engaging and light tone, in the form of milestones.

So here we go:

  • 1986: Incorporation by the Government of India
  • 1987: Large-scale introduction of the push-button telephone that made the dialing process way easy!
  • 1992: Introduction of voice mail services
  • 1996: Introduction of Integrated Services Digital Network (ISDN)
  • 1997: Introduction of WLL (Wireless in Local Loop) in Delhi
  • 1998: Launching of India’s first toll-free service in Delhi
  • 1999: Introduction of Internet services
  • 2000: Incorporation of MTNL’s wholly-owned subsidiary, Millenium Telecom Limited
  • 2001: Launching of Dolphin, GSM cellular mobile services; Listing in the New York Stock Exchange
  • 2002: Announcement of WLL in Mumbai; Launching of ‘Trump,’ prepaid cellular card in Delhi and Mumbai
  • 2003: Announcement of free incoming calls; Introduction of CDMA 1X2000 technology
  • 2004: Entering into a strategic alliance with BSNL; unveiling value-added services for Landline—using Mumbaikars; expansion of GSM and CDMA capacity by 80,000 lines each; Launching WiFi and digital certification services.
  • 2005: Launching of broadband services; rolling out of Rs. 1000 crore 3G services tender.
  • 2009: Launching of 3G services in Mumbai
  • 2014: Raising of Rs. 1500 crore through bond sales

Now that we understand the company’s journey, let us look at the broadband plans offered in Delhi and Mumbai.

MTNL Broadband Plans in Delhi

Below is a list of all the MTNL broadband plans available to the dwellers in Delhi. These plans range between Rs. 699 and Rs. 3699.

Plan Name Monthly Charge

(in Rs.)

Upload speed Revised Fair Data Usage per month (GB) Post-FUP Speed Free Calls per month
Freedom

ULD-699

699 512 kbps 400 1Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 100 calls on other N/Ws
Freedom

ULD-849

849 512 kbps 600 1Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 100 calls on other N/Ws
Freedom

ULD-999

999 512 kbps 650

(Closed for fresh bookings)

1Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 150 calls on other N/Ws
Freedom

ULD-1099

1099 512 kbps 750 1Mbps Unlimited calls on all networks(Local + STD)
Freedom

ULD-1299

1299 512 kbps 1000

(Closed for fresh bookings)

1Mbps Unlimited calls to all networks(Local + STD)
Freedom

ULD-1449

1449 768 kbps 1200 1Mbps Unlimited calls to all networks(Local + STD)
Freedom

ULD-1999

1999 768 kbps 1500 1Mbps Unlimited calls to all networks(Local + STD)
Freedom ULD

2299-Combo

2299 1Mbps 1800

(Closed for fresh bookings)

2Mbps Unlimited calls to all networks(Local + STD)
TriB UL data-3499 combo 3699 1Mbps Unlimited N/A Unlimited calls to all networks(Local + STD)

Data source: MTNLdelhi.in

MTNL Broadband Complaint Procedure: Delhi Users

Follow the below easy steps to complain about your broadband connection:

  • Open your browser and visit MTNLdelhi.in
  • Look for the ‘Broadband’ option and hover the cursor over it.
  • Next, press the ‘Broadband Complaint Booking’ option
  • You will now have to feed in your telephone number
  • Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
    • Password / VMAC Problem,
    • Some Sites Not Open,
    • Static IP Problem,
    • Email Problem,
    • Speed Problem,
    • ADSL Unstable,
    • ADSL Down,
    • CPE Faulty,
    • Adaptor Faulty,
    • WiFi Access Problem,
    • Misc/BB Test Desk
  • At last, feed in your registered mobile number, enter the security key and submit your complaint.

MTNL Customer Care: Delhi Users

Here is all the information you’ll need to lodge MTNL complaints regarding your services:

Complaint Type From MTNL Network From Any Other Network
Broadband Email Helpline helpdesk. delhi@bol.net.in -
GSM Consumer Care 1503 1800111503
GSM General Information Number 1503 1800111503
MTNL Broadband / ADSL Internet Services 1504 22221504
FTTH Complaint 1507 011 22221507
MTNL Newsline 011-24078888 for Hindi
011-24079999 for Helpline
MTNL Infoline 011 24076666 for Hindi
011 24077777 for Helpline
Changed Number Enquiry Service 1951 / 1952
Fault Repair Service 011 2198

Data source: BSNLteleservices.com

MTNL Broadband Plans in Mumbai

MTNL Broadband plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.

Let us look at these MTNL recharge plans now:

Plan Name Data Limit Plan Cost Speed Post FUP Usage Speed
BB-600-6M 160 GB 600 6 MBPS 1 MBPS
BB-600-8M 140 GB 600 8 MBPS 1 MBPS
BB-600-10M 130 GB 600 10 MBPS 1 MBPS
BB-600-12M 110 GB 600 12 MBPS 1 MBPS
BB-600-50M 150 GB 600 50 MBPS 2 MBPS
BB-600-100M 130 GB 600 100 MBPS 2 MBPS
BB-800-6M 290 GB 800 6 MBPS 1 MBPS
BB-800-8M 240 GB 800 8 MBPS 1 MBPS
BB-800-10M 190 GB 800 10 MBPS 1 MBPS
BB-800-12M 170 GB 800 12 MBPS 1 MBPS
BB-800-50M 220* GB 800 50 MBPS 2 MBPS
BB-800-100M 200* GB 800 100 MBPS 2 MBPS
BB-1000-6M 460 GB 1000 6 MBPS 1 MBPS
BB-1000-8M 380 GB 1000 8 MBPS 1 MBPS
BB-1000-10M 310 GB 1000 10 MBPS 1 MBPS
BB-1000-12M 280 GB 1000 12 MBPS 1 MBPS
BB-1000-14M 260 GB 1000 14 MBPS 1 MBPS
BB-1000-16M 240 GB 1000 16 MBPS 1 MBPS
BB-1000-50M 350 GB 1000 50 MBPS 2 MBPS
BB-1000-100M 300 GB 1000 100 MBPS 2 MBPS
BB-1200-6M 610 GB 1200 6 MBPS 1 MBPS
BB-1200-8M 500 GB 1200 8 MBPS 1 MBPS
BB-1200-10M 430 GB 1200 10 MBPS 1 MBPS
BB-1200-12M 380 GB 1200 12 MBPS 1 MBPS
BB-1200-14M 360 GB 1200 14 MBPS 1 MBPS
BB-1200-16M 340 GB 1200 16 MBPS 1 MBPS
BB-1200-50M 500* GB 1200 50 MBPS 2 MBPS
BB-1200-100M 400* GB 1200 100 MBPS 2 MBPS
BB-1500-6M 900 GB 1500 6 MBPS 1 MBPS
BB-1500-8M 770 GB 1500 8 MBPS 1 MBPS
BB-1500-10M 700 GB 1500 10 MBPS 1 MBPS
BB-1500-12M 630 GB 1500 12 MBPS 1 MBPS
BB-1500-14M 600 GB 1500 14 MBPS 1 MBPS
BB-1500-16M 580 GB 1500 16 MBPS 1 MBPS
BB-1500-50M 650* GB 1500 50 MBPS 2 MBPS
BB-1500-100M 550* GB 1500 100 MBPS 2 MBPS
BB-2000-6M 1350 GB 2000 6 MBPS 2 MBPS
BB-2000-8M 1250 GB 2000 8 MBPS 2 MBPS
BB-2000-10M 1190 GB 2000 10 MBPS 2 MBPS
BB-2000-12M 1110 GB 2000 12 MBPS 2 MBPS
BB-2000-14M 1050 GB 2000 14 MBPS 2 MBPS
BB-2000-16M 1000 GB 2000 16 MBPS 2 MBPS
BB-2000-50M 1250* GB 2000 50 MBPS 2 MBPS
BB-2000-100M 1000* GB 2000 100 MBPS 2 MBPS
BB-3999-50M 3300* GB 3999 50 MBPS 5 MBPS
BB-3999-100M 3000* GB 3999 100 MBPS 5 MBPS
BB-4999-50M 4500 GB 4999 50 MBPS 5 MBPS
BB-4999-100M 4000 GB 4999 100 MBPS 5 MBPS
BB-7999-50M 7500* GB 7999 50 MBPS 5 MBPS
BB-7999-100M 7000* GB 7999 100 MBPS 5 MBPS

MTNL Broadband Complaint Procedure: Mumbai Users

Follow the below easy steps to complain about your broadband connection:

  • Visit the MTNL self-care complaint portal.
  • Next, select the ‘Complaint Booking’ option.
  • Now, feed in your Triband, Landline, or FTTH Number.
  • Look for ‘View Details’ on your screen.
  • Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
  • Your complaint type can range between:
    • Deadline,
    • Instrument Type, or
    • Miscellaneous
  • Finally, press on the ‘Select’ option, and don’t forget to save the complaint number on a notepad.

MTNL Customer Care: Mumbai Users

Here is all the information you’ll need to lodge MTNL complaints regarding your services:

MTNL Complaint Type From MTNL Network From Any Other Network
Online Bill Payment Issues (On Working hours 10 AM to 17.30Hrs) 022-22073976
022-22035017
1503@bol.net.in
GSM 98690 12345
Basic Services 1500 / 1501 Email at 1500@bol.net.in
Customer Care for

Toll-Free Number Services

1800222992
Technical Assistance

for Toll-Free Services

1860-222-6789
022-24327002
022-24382486
Complaint Booking

for Toll-Free Services

1800 22 3322

Data source: BSNLteleservices.com

Conclusion

We hope this article provided the information you were looking for about MTNL. With its long history, MTNL has been serving a huge part of the Indian population till date. Let’s look forward to seeing what their future endeavours will bring forth. Stay tuned with Selectra to know more updates!

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