In today's digital age, having a reliable internet connection is as crucial as having electricity and water. One of the key players in providing internet services in India is MTNL (Mahanagar Telephone Nigam Limited). This article briefs you about the various MTNL broadband plans available, helping you choose the best one for your needs.

mtnl broadband plans

As of December 2023, Mahanagar Telephone Nigam had over 2.2 million wired subscribers in India. Among these, 1.22 million users were in the Mumbai region, while the remainder were in the Delhi region.

MTNL Broadband

MTNL is the largest internet service provider(ISP) in Mumbai and Delhi in terms of market share and the third-largest ISP in India, despite only being present in two circles. It offers TriBand Internet services through dial-up and DSL. Through TriBand, it provides games on demand, video on demand, and IPTV services in India. TriBand is aimed at homes and small businesses.

As a state-owned entity, MTNL has played a pivotal role in the development of the telecom sector in cities like Mumbai and Delhi. MTNL has been a cornerstone in the Indian telecom industry, providing various services including landline, mobile, and broadband. Despite the stiff competition, it continues to be a preferred choice for many due to its reliability and extensive network.

MTNL Broadband Plans: Delhi & Mumbai

MTNL offers a range of broadband plans tailored to meet the diverse needs of its customers. These plans can be broadly categorized into Unlimited Plans, Limited Usage Plans, and Special Plans for Delhi and Mumbai. Each plan comes with its own set of features, benefits, and pricing structures.

MTNL Broadband, Delhi: Postpaid Internet Plans

MTNL Broadband Delhi Plans
Plan NameMonthly Charge(in Rs.)Upload speedRevised Fair Data Usage per month (GB)Post-FUP SpeedFree Calls per month


Rs 699512 kbps4001Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 100 calls on other N/Ws


Rs 849512 kbps6001Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 100 calls on other N/Ws


Rs 999512 kbps650

(Closed for fresh bookings)

  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 150 calls on other N/Ws


Rs 1099512 kbps7501MbpsUnlimited calls on all networks(Local + STD)


Rs 1299512 kbps1000

(Closed for fresh bookings)

1MbpsUnlimited calls to all networks(Local + STD)


Rs 1449768 kbps12001MbpsUnlimited calls to all networks(Local + STD)


Rs 1999768 kbps15001MbpsUnlimited calls to all networks(Local + STD)
Freedom ULD


Rs 22991Mbps1800

(Closed for fresh bookings)

2MbpsUnlimited calls to all networks(Local + STD)
TriB UL data-3499 comboRs 36991MbpsUnlimitedN/AUnlimited calls to all networks(Local + STD)

The speed of existing broadband connections on fair usage unlimited plans and truly unlimited plans with data download speeds of 2 Mbps and 4 Mbps will be upgraded to up to 8 Mbps, wherever technically feasible.

MTNL Broadband Plans With 8 Mps Download Speed in Delhi
Plan Nameupload speed in bpsMonthly Free Data downloadMonthly Minimum Charge RsNo. of free pulse (calls) If applicable)Call Charge Per Unit Pulse beyond free calls Per pulse Rs.
TriB-95512 k5 GB95NAAs per the opted existing Landline Plan
TriB UL data-34991 Mbpsunlimited3499NAAs per the opted existing Landline Plan
  • Initial Charges of MTNL Wi-Fi Services
  • Broadband Registration, Installation & Activation:Rs 500/-
  • Non-refundable Modem charges (normal / Wi-Fi):Rs. 1000/-
  • Installation of Telephone line:Rs. 500/-
  • Initial charges for normal Modem (old/refurbished):Rs.300/-

Subscribers who choose to use their own telephone instrument will receive a Rs. 250 rebate for the instrument. Also, the subscriber fitting charges of Rs. 250 will be waived.

MTNL Postpaid Broadband, Delhi: Charges for IPV6 IP Pool (/64)

Existing broadband and leased line users can opt for IPv6 at an annual cost of Rs. 1100. Interested users should submit a request for an IPv6 IP to SDE(ADSL)/DE(ADSL) or contact 1500 via email. All other terms and conditions will remain the same.

MTNL Postpaid Broadband, Delhi: VDSL Combo 2490

MTNL VDSL Plan 2490
1Plan NameVDSL Combo  2490
2Registration ,installation & Testing charges including DELRs. 1000/-
3Up front non-refundable modem chargesRs. 2500/-
4Monthly chargesRs. 2490/-
5Monthly free data down loadUnlimited
6Download speed10 to 20 Mbps upto 125GB and 2Mbps afterwords
7Upload speed4 Mbps upto 125GB , 2 Mbps afterwords
8Free voice pulse200
9Additional call chargesRs. 1.10 per pulse
10Free Fixed IP2

MTNL Broadband Plans in Mumbai

MTNL Internet plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.

MTNL Mumbai Broadband Services include:

  1. Postpaid broadband services
  2. Prepaid broadband services

MTNL Postpaid Broadband Services In Mumbai

Let us look at these MTNL recharge plans now:

MTNL Broadband Monthly Unlimited Plans
Plan NameData LimitPlan CostSpeedPost FUP Usage Speed
BB-600-6M160 GBRs 6006 MBPS1 MBPS
BB-600-8M140 GBRs 6008 MBPS1 MBPS
BB-600-10M130 GBRs 60010 MBPS1 MBPS
BB-600-12M110 GBRs 60012 MBPS1 MBPS
BB-600-50M150 GBRs 60050 MBPS2 MBPS
BB-600-100M130 GBRs 600100 MBPS2 MBPS
BB-800-6M290 GBRs 8006 MBPS1 MBPS
BB-800-8M240 GBRs 8008 MBPS1 MBPS
BB-800-10M190 GBRs 80010 MBPS1 MBPS
BB-800-12M170 GBRs 80012 MBPS1 MBPS
BB-800-50M220* GBRs 80050 MBPS2 MBPS
BB-800-100M200* GBRs 800100 MBPS2 MBPS
BB-1000-6M460 GBRs 10006 MBPS1 MBPS
BB-1000-8M380 GBRs 10008 MBPS1 MBPS
BB-1000-10M310 GBRs 100010 MBPS1 MBPS
BB-1000-12M280 GBRs 100012 MBPS1 MBPS
BB-1000-14M260 GBRs 100014 MBPS1 MBPS
BB-1000-16M240 GBRs 100016 MBPS1 MBPS
BB-1000-50M350 GBRs 100050 MBPS2 MBPS
BB-1000-100M300 GBRs 1000100 MBPS2 MBPS
BB-1200-6M610 GBRs 12006 MBPS1 MBPS
BB-1200-8M500 GBRs 12008 MBPS1 MBPS
BB-1200-10M430 GBRs 120010 MBPS1 MBPS
BB-1200-12M380 GBRs 120012 MBPS1 MBPS
BB-1200-14M360 GBRs 120014 MBPS1 MBPS
BB-1200-16M340 GBRs 120016 MBPS1 MBPS
BB-1200-50M500* GBRs 120050 MBPS2 MBPS
BB-1200-100M400* GBRs 1200100 MBPS2 MBPS
BB-1500-6M900 GBRs 15006 MBPS1 MBPS
BB-1500-8M770 GBRs 15008 MBPS1 MBPS
BB-1500-10M700 GBRs 150010 MBPS1 MBPS
BB-1500-12M630 GBRs 150012 MBPS1 MBPS
BB-1500-14M600 GBRs 150014 MBPS1 MBPS
BB-1500-16M580 GBRs 150016 MBPS1 MBPS
BB-1500-50M650* GBRs 150050 MBPS2 MBPS
BB-1500-100M550* GBRs 1500100 MBPS2 MBPS
BB-2000-6M1350 GBRs 20006 MBPS2 MBPS
BB-2000-8M1250 GBRs 20008 MBPS2 MBPS
BB-2000-10M1190 GBRs 200010 MBPS2 MBPS
BB-2000-12M1110 GBRs 200012 MBPS2 MBPS
BB-2000-14M1050 GBRs 200014 MBPS2 MBPS
BB-2000-16M1000 GBRs 200016 MBPS2 MBPS
BB-2000-50M1250* GBRs 200050 MBPS2 MBPS
BB-2000-100M1000* GBRs 2000100 MBPS2 MBPS
BB-3999-50M3300* GBRs 399950 MBPS5 MBPS
BB-3999-100M3000* GBRs 3999100 MBPS5 MBPS
BB-4999-50M4500 GBRs 499950 MBPS5 MBPS
BB-4999-100M4000 GBRs 4999100 MBPS5 MBPS
BB-7999-50M7500* GBRs 799950 MBPS5 MBPS
BB-7999-100M7000* GBRs 7999100 MBPS5 MBPS

MTNL FTTH Plans, Mumbai

MTNL Fiber Plans in Mumbai
Internet Speed DN/UP (upto) upto Free Usage LimitPlan NameService Charges (Rs ) per monthData UsageFree Usage Limit (FUP) Internet Speed DN/UP (upto) after Free Usage Llimit
30 Mbps *Fiber_449_30Mb_Combo449/-Unlimited600 GB4 Mbps
100 Mbps *Fiber_600_100Mb_combo600/- Unlimited1,000 GB2 Mbps
100 Mbps *Fiber_799_100Mb_combo799/- Unlimited3,300 GB5 Mbps
150 Mbps *Fiber_899_150Mb_combo899/- Unlimited3,300 GB5 Mbps
200 Mbps *Fiber_1100_200Mb_combo1,100/- Unlimited3,300 GB5 Mbps
300 Mbps *Fiber_1400_300Mb_combo1,400/- Unlimited3,300 GB5 Mbps
500 Mbps *Fiber_2299_500Mb_combo2,299/- Unlimited3,300 GB5 Mbps
1 Gbps *Fiber_3999_1G_combo3,999/- Unlimited3,300 GB5 Mbps
1 Gbps *Fiber_7999_1G_combo7,999/- Unlimited12,000 GB15 Mbps

Additional Charges for High-Speed Fiber Plans

If you are new to MTNL FTTH broadband connection, there are few additional charges levid by the company which are listed below:

Customers can purchase their own ONT from Authorized Vendors OR From FTTH Revenue Share Partners

SlParticularsType of ChargesService Charges(Rs)Frequency(One Time / Monthly)
1FTTH Activation, Installation & Registration Charges--500/-One Time
2ONT upfront ChargesFTTH WiFi ONT upfront charges1,500/-One Time
 (Any One)FTTH Wired ONT upfront charges1,000/-One Time
3Monthly ONT Rental Charges--70/-Monthly
4aAdditional wireless CPE charges for enhancing coverage (optional)optional1,000/-One Time
4bRental for Additional Wireless CPE charges for enhancing coverageoptional100/-Monthly
5Refundable Security Deposit--Nil--
6Refundable Security Deposit for ISD Facilityoptional3,000/-One Time
7Telephone InstrumentMTNL Provided500/-One Time

MTNL Fiber Plans, Mumbai: Data Add-Ons

Customers can now benefit from FUP-based Unlimited Broadband (ADSL/VDSL) and Fiber plans, ensuring uninterrupted regular download speeds by choosing Monthly Data Top-Ups after exceeding FUP usage.

Data Top-Up Denominations MRP  (Excluding GST)
8 GBRs 49/-
20 GBRs 99/-
35 GBRs 149/-
60 GBRs 249/-
85 GBRs 349/-
140 GBRs 549/-
200 GBRs 749/-
270 GBRs 999/-
410 GBRs 1,499/-
550 GBRs 1,999/-
900 GBRs 2,999/-
2,000 GBRs 4,999

MTNL Broadband Prepaid Vouchers In Mumbai

MTNL offers prepaid broadband service to users on their existing Landline copper infrastructure. There is a grace period of 30 days after which your account will be suspended. Once you have taken the MTNL prepaid plan, you cannot migrate to another plan till the validity is over.

Here is the list of the Mumbai MTNL Broadband Prepaid Vouchers:

PlanPriceSpeedValidityFree Usage
Prepaid Voucher 499Rs 499upto 2Mbps1 month1.3 GB
Prepaid Voucher 1499Rs 1499upto 2Mbps3 months5 GB
Prepaid Voucher 3999Rs 3999upto 2Mbps1 year15 GB
Prepaid Voucher 5999Rs 5999upto 2Mbps1 year25 GB

Additional charges for taking MTNL broadband prepaid include:

  • Installation & Activation -Rs 300/-
  • Normal Modem- Rs 1000/-
  • Wireless Modem- Rs 1700/-

How To Make MTNL Bill Payment?

It is quite easy to make your MTNL Bill payment online through the MTNL website.

Here are the steps you need to follow:

  1. Go To
  2. Enter Your Landline Number or Registered Mobile Number
  3. Click the PAY button to go to the Payment options

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How To Check MTNL Internet Usage?

Here are the steps to follow to check your internet usage:

  1. Visit
  2. Enter your MTNL Login credentials-Username & Password
  3. Click LOGIN
  4. Go To Usage Information under Menu
  5. You will get the MTNL internet usage details

MTNL Selfcare Portal

MTNL Selfcare Portal allows you to check your billing history and perform transactions at ease at

How To Take The MTNL Speed Test?

If you want to test your internet speed, MTNL website has an option that you can utilize:

  1. Visit
  2. Follow the instructions given on the page to get your results.

If you have any concerns about the speed test, you can always contact them at:

  1. Email: [email protected]
  2. 1504 (toll free)/23359272

How To Contact MTNL Customer Care?

Let's take a look at how to contact MTNL customer care in both regions:

  • MTNL Customer Care -Delhi Region
  • MTNL Customer Care -Mumbai Region

MTNL Broadband Complaint Procedure: Delhi Users

Follow the below easy steps to complain about your broadband connection:

  • Open your browser and visit
  • Look for the ‘Broadband’ option and hover the cursor over it.
  • Next, press the ‘Broadband Complaint Booking’ option
  • You will now have to feed in your telephone number
  • Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
    • Password / VMAC Problem,
    • Some Sites Not Open,
    • Static IP Problem,
    • Email Problem,
    • Speed Problem,
    • ADSL Unstable,
    • ADSL Down,
    • CPE Faulty,
    • Adaptor Faulty,
    • WiFi Access Problem,
    • Misc/BB Test Desk
  • At last, feed in your registered mobile number, enter the security key and submit your complaint.

Here is all the information you’ll need to lodge Delhi MTNL complaints regarding your services:

MTNL Customer Care -Delhi Region
Complaint TypeFrom MTNL NetworkFrom Any Other Network
Broadband Email Helplinehelpdesk. [email protected]-
GSM Consumer Care15031800111503
GSM General Information Number15031800111503
MTNL Broadband / ADSL Internet Services150422221504
FTTH Complaint1507011 22221507
MTNL Newsline011-24078888 for Hindi
011-24079999 for Helpline
MTNL Infoline011 24076666 for Hindi
011 24077777 for Helpline
Changed Number Enquiry Service1951 / 1952
Fault Repair Service011 2198

MTNL Broadband Complaint Procedure: Mumbai Users

Follow the below easy steps to complain about your broadband connection:

  • Visit the MTNL self-care complaint portal.
  • Next, select the ‘Complaint Booking’ option.
  • Now, feed in your Triband, Landline, or FTTH Number.
  • Look for ‘View Details’ on your screen.
  • Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
  • Your complaint type can range between:
    • Deadline,
    • Instrument Type, or
    • Miscellaneous
  • Finally, press on the ‘Select’ option, and don’t forget to save the complaint number on a notepad.

Here is all the information you’ll need to lodge MTNL complaints regarding your services:

MTNL Customer Care- Mumbai Region
MTNL Complaint TypeFrom MTNL NetworkFrom Any Other Network
Online Bill Payment Issues (On Working hours 10 AM to 17.30Hrs)022-22073976
[email protected]
GSM98690 12345
Basic Services1500 / 1501Email at [email protected]
Customer Care for

Toll-Free Number Services


Technical Assistance

for Toll-Free Services

Complaint Booking

for Toll-Free Services

1800 22 3322

Common Issues and Troubleshooting

  • Connectivity Problems: Connectivity issues are not uncommon with any broadband service. For MTNL, common fixes include restarting the router, checking for loose connections, and contacting customer support if the problem persists.
  • Billing Issues: Billing discrepancies can occur, but MTNL’s customer service team is generally helpful in resolving such issues. Keeping a record of your payments and bills can expedite the resolution process.
  • Technical Support: MTNL’s technical support is available 24/7 to assist with any technical issues. Whether it’s a connectivity problem or a query about your plan, the support team is there to help.

MTNL Broadband Plans:Frequently Asked Questions

What is the installation process for MTNL broadband?

The installation process involves selecting a plan, submitting the necessary documents, and scheduling an installation appointment. A technician will visit your home to set up the connection.

Are there any hidden charges in MTNL broadband plans?

MTNL is transparent about its pricing. However, it’s always a good idea to read the terms and conditions or ask about any additional fees during the subscription process.

How can I upgrade my MTNL broadband plan?

You can upgrade your plan by visiting the MTNL website or contacting customer support. The upgrade process usually involves choosing a new plan and paying any difference in charges.

Is there a contract period for MTNL broadband plans?

Most MTNL plans do not require a long-term contract, but some special offers might have a minimum commitment period. Always check the details before subscribing.

How does MTNL ensure the security of my internet connection?

MTNL employs various security measures such as encryption and secure login credentials to protect your internet connection from unauthorized access.

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