Decoding Airtel DTH Error Codes: Troubleshooting Guide and Solutions

Telecom Expert: Mobile | DTH| Internet | OTT

Aprajita is a contributing Telecom expert at Selectra. With interest in the Telecom sector, she helps users navigate to the best plans and packages offered by Indian Internet, Broadband and DTH providers. Aprajita has spent a decade in content creation, SEO and other digital marketing areas. She focuses more on improving user experience, quality and trust.

Updated on 14/12/2023

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Airtel DTH is a popular direct-to-home service provider in India that offers a wide range of channels and services to its subscribers. However, like any technology, the service can sometimes encounter errors and issues that can disrupt the viewing experience. One common issue that Airtel DTH users may face is the appearance of error codes on their TV screen. These error codes can indicate a variety of issues, from signal problems to subscription errors.

Understanding what these error codes mean and how to troubleshoot them can help Airtel DTH subscribers quickly resolve issues and get back to enjoying their favorite programs. In this blog, we'll discuss some of the most common Airtel DTH error codes and what you can do to fix them.

Airtel DTH Error Codes

Discover how to resolve various Airtel DTH error codes on your own, from the comfort of your home. Whether you're experiencing error code B001 indicating no signal, error code 2 indicating a viewing card issue, error code 4 for unsubscribed channels, or error code 6 due to low balance, our troubleshooting tips can help you get back to uninterrupted viewing.

Error Code 4: This Channel is not Subscribed by You

One common cause of Airtel DTH errors is attempting to access channels that are not included in your subscription plan. If you encounter this issue, there are a few troubleshooting steps that you can try.

Firstly, check your subscription plan and consider adding a top-up or upgrading yourAirtel channel lists pack.
To add a top-up, send an SMS with the text "Add <top up name>" to 54325 from your registered mobile number.
If you wish to upgrade your package, contact Airtel's customer support team for assistance.

Error Code B001: No Signal

Possible reasons for Airtel DTH errors include heavy rainfall, misalignment, cable or connector issues, or obstructions.
Check the weather conditions and wait for them to improve if necessary.
Remove any obstacles in front of the dish that may be blocking the signal.
Verify and reset all cable connections as needed.
Try restarting the setup box to see if that resolves the issue.
If you still can't see the default channel (099) or recharge information (121), contact Airtel DTH customer carecentre for further assistance.

Error Code 2: Invalid Viewing Card

If you see Error Code 2 on your Airtel DTH screen, it means that there is an issue with your viewing card. You need to reactivate DTH. The viewing card is a small card that you insert into your set-top box, and it contains your subscription details and other important information. To fix this error, try removing the viewing card from the set-top box and reinserting it. If this doesn't work, you may need to replace your viewing card.

How to Insert Airtel Dish TV card?
Remove the viewing card from the set-top box.
Gently clean it with a soft cloth and check for any scratches on the chip area.
Carefully insert the viewing card back into the set-top box with the chip facing downward.
Restart the set-top box.

Error Code 6: Account is Suspended Due to Low Balance

If you encounter an error message on your Airtel DTH TV screen saying "Account is suspended due to low balance (Error Code: 6)," it means that your account balance has gone below zero. To resolve the issue, you need to recharge your account immediately and ensure that your Airtel DTH set-top box is kept on for at least 20 minutes after the recharge. If you're unsure how to troubleshoot the problem, try following the troubleshooting guides mentioned above. However, if you can't resolve the issue or suspect a larger problem, it's best to contact Airtel's customer care for assistance.

Related:Airtel DTH Recharge

Airtel DTH Troubleshooting Tips

Faced Problem	Possible Cause	Possible Solution
No picture, No Sound and no front panel display	The set-Top box is not plugged into the mains or is not switched on.	Please check the power connections of your STB and press the ON/OFF button located on the front of the set-top box.
No picture, No Sound and front panel display	The receiver is on stand-by	To bring the Set-Top box out of standby, press the power button on the remote control.
Irregular or bad reception	There might be problem with connection cables	Check cables if they are not damaged or plugged in else contact customer support
After you switch on the TV, a blank screen comes	You are watching an encrypted program	Contact Airtel DTH customer support. Try choosing another service
The front panel of the Set-Top box displays correct indication, but there's no picture or sound.	Watching TV through cable operator, aerial connection or VCD/DVD player. AV connections may be incorrect. Connections may be correct, but TV is not connected to external AV source [AV1, AV2 or DVD]. Cable connections may be faulty [damaged, broken] or missing.	Press the AV button on your remote control. Verify the AV connection in the Set-Top Box (STB). Verify the TV's AV connection. Check all your connections and seek assistance by contacting the customer support team.
The remote works with the TV & not with my STB	Reset your remote	Use the STB button on your remote control to take control of your Set-Top Box. Follow this guide to program your remote and ensure it works properly with your STB.
The remote control is not working	The STB may be switched off. The batteries in the remote may be missing or depleted.	Ensure that there are no obstacles between your STB and remote control and that the remote is pointed directly at the STB. Verify that the remote command light on your STB and remote control flashes every time you press a button on the remote. If the lights do not flash, check the batteries in your remote and ensure that your STB is properly plugged in to a power source.
I cannot close the electronic program guide	.	Press the EXIT key
I have forgotten my PIN	.	Call Airtel DTH support number for resetting your pin

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Airtel DTH Error Codes:Frequently Asked Questions

An Airtel DTH error code is a message that appears on the TV screen when there is an issue with the Airtel DTH (Direct-to-Home) service. These codes are meant to provide information about the issue, which can then be used to troubleshoot and resolve the problem.

The common reasons for Airtel DTH error codes include incorrect subscription plans, low account balance, faulty or incorrect AV connections, viewing card issues, technical errors, and signal disruptions.

You can troubleshoot Airtel DTH error codes by following these steps:

Identify the error code displayed on your TV screen.
Check the Airtel DTH error code list to understand the specific issue.
Try to reset your Set-Top Box by switching it off and then on again.
Check your account balance and ensure that your account is active and recharged.
Check the signal strength and quality of your Airtel DTH connection.
Check all the cable connections and ensure that they are properly plugged in and secured.
If the issue persists, you can contact Airtel DTH customer care for assistance.

You can contact Airtel customer care through various channels such as phone at 12150 from your registered number, email, chat, or by visiting their nearest Airtel store. You can find the customer care contact details on the Airtel website or in the user manual provided with the DTH set-top box.

It depends on the nature of the error code. Some errors can be resolved by following simple troubleshooting steps provided by Airtel, while others may require professional assistance. If you are unable to resolve the error code on your own, it is best to contact Airtel customer care or seek professional help.

By Aprajita