Airtel Payment Bank: Recharge, Pay Bills & Customer Care Number

Updated on
min reading
airtel payments bank

Welcome to Airtel Payment Bank, your one-stop destination for hassle-free recharge, bill payments, and customer support. For Airtel customers, toll-free number is 400, providing easy access to assistance and queries. With our secure platform and convenient services, managing your finances has never been easier. Need to transfer funds? IFSC code, AIRP0000001, ensures smooth transactions, making Airtel Payment Bank your trusted financial companion

  • Airtel Payments Bank:A Digital Savings Account
  • Zero Balance Account
  • Open account within minutes
  • Earn Interest rates as high as 7%.
  • Free Virtual Debit Card
  • UPI Services
  • Optional Physical Debit Card

Airtel Payment Bank

Airtel Payments Bank is considered to be India's first-ever payments bank with the purpose of providing Indian citizens with a secure banking experience. Bharti Airtel, a leading mobile provider, introduced Airtel payments bank in January 2017 in an attempt to support the cashless revolution the government had promised.

Airtel Payment Bank introduced no-frills savings accounts that required minimal documentation, making it easier for the unbanked population to open and maintain accounts. These accounts provided attractive interest rates and a wide range of banking facilities, promoting financial inclusion and digital empowerment.

Airtel Payments Bank vs Paytm Payments Bank

The RBI has sanctioned Paytm Payments Bank for non-compliance with regulatory guidelines, prompting many users to seek alternatives. Airtel Payments Bank emerges as the closest alternative. Let’s compare both of them.

Airtel Payments Bank vs Paytm Payments Bank
FeaturesAirtel Payments BankPaytm Payments Bank
Interest Rate2% annual(credited quarterly)2% annual(credited quarterly)
Annual ChargesRs 118Nil
Minimum Balance RequirementsNo Minimum Balance Required(Zero Balance Account)No Minimum Balance Required(Zero Balance Account)
Virtual Debit Card FeesNilNil
Physical Debit Card FeesRs 354 per yearRs 295 per year
UPI ServicesYesYes
Bill PaymentsYesYes
Bank Transfer SupportSupportedSupported
Cheque BookNoNo

Is Airtel Payments Bank Safe to Use?

Airtel Payments Bank is secure for usage, being regulated by the Reserve Bank of India. Deposits in the account are safeguarded by the Deposit Insurance and Credit Guarantee Corporation of India (DICGC).

Discover more about Airtel

Don’t you want to know more? Here’s some useful information

How To Open Your Airtel Payment Bank Account?

Looking to open an Airtel Payment Bank? To do so you can visit your nearest banking location to open a savings account. In case you don’t want to go out, you can use the ‘My Airtel App’ on your smartphone to log in to your Airtel Payments Bank account.

With an Airtel Payments Bank Saving account, people can avail of banking services like cash deposits and withdrawing money. You can also transfer money, do your mobile recharge and your Airtel DTH recharge as well. Besides these facilities, you can pay your utility bills and use the online shopping platform as well.

Airtel Payments Bank imposes an Account Facilitation Charge of Rs 118 (inclusive of GST) for account opening. This fee is payable upon activation of your account.

Airtel Payment Bank Account Opening Process: Through Mobile

Any Airtel user with a mobile number who has an Aadhaar card, a PAN card, and a smartphone with Internet access can open an account in the Airtel payments bank. To open an account using your smartphone, check the process mentioned below:

  1. On your smartphone, open the ‘Airtel Thanks app’ or go to Airtel’s official website (
  2. Input your mobile phone number.
  3. Enter your PAN number/voter ID number/Driving license number.
  4. Verify the OTP.
  5. You have established an Airtel Wallet account successfully.

How To Process Airtel Payment Bank Retailer Login?

Do you want the Airtel payment bank retailer on your device? Check out the process mentioned below for Airtel Payment Bank Agent Login:

  1. Login to Airtel payment bank retailer portal.
  2. Now, enter your 10 digit Airtel SIM mobile number. If you have already signed up enter your password or else sign up.
  3. Click on OK and you are good to go!

Airtel Payment Bank Login Through The Mitra Portal

Mentioned below are the details regarding the Airtel payment bank Mitra login. This portal allows you to earn more cashback and save more money on everyday transactions! You can easily go to the Airtel Mitra portal and complete the login process:

  1. Download the Airtel Mitra app on your smartphone.
  2. Open the application and accept all the access permissions that pop up on your screen.
  3. Now a new page will open on your mobile screen.
  4. Enter the LAPU number and click on the forgot password option.
  5. A new window will open where you will have to insert the captcha code as provided on the screen.
  6. Click on verify, and you will receive an OTP on your registered mobile number.
  7. Enter the OTP and click submit.
  8. A new page will open, enter the OTP and the new password and click submit.
  9. Your login process is completed!

Airtel Payment Bank KYC: Complete Details!

For Airtel Payment Bank, customers need to undergo the KYC process to open a savings account or avail of certain financial services. During the KYC process, customers are required to provide valid identity proof, address proof, and a recent photograph. The accepted documents for KYC may include an Aadhaar card, passport, voter ID, driving licence, utility bills, etc.

Here's a brief overview of the Airtel Payment Bank KYC process:

  1. Customer Visitation

    A representative from Airtel Payment Bank or its authorized agent visits the customer's location, typically their home or place of work.

  2. Document Verification

    The customer is asked to present the necessary documents, such as an Aadhaar card, and the representative verifies the authenticity of the documents against the customer's information.

  3. Biometric Authentication

    Airtel Payment Bank uses biometric authentication, such as fingerprint scanning or iris recognition, linked to the customer's Aadhar details for verification.

  4. Customer Information Collection

    The representative collects the customer's personal information, including name, address, date of birth, mobile number, and photograph.

  5. Customer Consent

    The customer's consent is obtained for conducting the KYC process and for using the provided information for opening the bank account.

  6. Account Activation

    Once the KYC process is successfully completed and the documents are verified, the Airtel Payment Bank account is activated, and the customer can start using banking services through the mobile number associated with the account.

Airtel Payment Bank IFSC Code

The RBI has defined three ways to send money: NEFT, IMPS, and RTGS. For these transactions, you need an 11-digit IFSC code, unique to each bank branch. The first four digits identify the bank, and the sixth digit specifies the branch. Airtel Payments Bank's branch in Gurgaon, Haryana, has its distinct IFSC code.

  • Airtel Payment Bank IFSC code: AIRP0000001 (you can use it for RTGS and NEFT transactions)
  • Airtel Payments Bank MICR code: 000APB000

Airtel Pay: What Can You Do?

Airtel Pay serves as an advanced digital payments' solution that empowers Airtel customers across India to effortlessly engage in a diverse spectrum of digital transactions. These transactions encompass tasks like mobile recharge, bill settlements, fund transfers, and online shopping. The platform is engineered to embody simplicity, convenience, and robust security measures. It operates on the foundation of the Unified Payments Interface (UPI) system, an innovative framework established by the National Payments Corporation of India (NPCI) to facilitate efficient digital payments.

Airtel Tez Portal 2.0

Several Airtel users are familiar with the fact that Airtel has a payment bank portal. However, Airtel has transformed its former portal into a new banking portal called Airtel Tez 2.0. Airtel Tez offers users new banking features that help streamline their banking experience.

Regardless, there are many users who don’t know how to navigate their way through the Airtel Tez retailer portal. If you are amongst such users, let’s shed some light on how to log in and operate the Airtel Tez portal with ease.

Airtel Tez

Airtel Tez was initially considered as the working title for a payment platform developed through a collaboration between Airtel and Google Corporation. Subsequently, the platform underwent a name change and is now referred to as Airtel Pay, seamlessly integrated into the Airtel Thanks app.

Follow the process mentioned below to operate the Airtel Tez login portal:

  1. Browse through the portal.
  2. Enter your mobile number and password to login to the Airtel Tez portal.
  3. Once you have successfully logged in, you will see your current balance.

Besides this, users can go through numerous banking features to manage their money on the Airtel Tez portal. These include adding money to their account, withdrawing cash, depositing money and many more.

Top Features of Airtel Tez Portal

  • Quick recharge options for Airtel prepaid , Airtel postpaid and other network recharges and bill payments.
  • Easy Cash Withdrawal and Cash Deposit.
  • Instant Money transfer services.
  • AEPS services.

Airtel Tez Portal 2.0 AEPS Feature

Aadhaar Enabled Payment System aka AEPS is a new feature that’s been introduced to Airtel users via the Airtel Tez portal. Many users are already familiar with this feature but for those of you who aren’t, let’s discuss a bit about the Aadhaar Enabled Payment System.

Once you login to the Airtel Portal and you click on ‘banking’, click on AEPS. By doing so, you will be able to view the cash withdrawal option along with the mini statement, and balance inquiry, and send it to bank options.

Regarding AEPS cash withdrawal, it’s for users who are willing to withdraw some money from their accounts. To access the cash withdrawal feature, you will have to tap the cash withdrawal option and input your phone number, your Aadhar card, and then the amount you want to withdraw.

Airtel Payment Bank Customer Care Number

In case you want to reach out to Airtel Payments Bank complains, you can contact Airtel Payment Bank helpline number at these coordinates:

Airtel Payment Bank Customer Care Number
Customer Care SupportPoint of Contact
Airtel Payment Bank toll free number for Airtel customers400
Airtel Payment Bank toll free number for other customers8800688006
Airtel Payment Bank email ID[email protected]
AddressTower A, Plot no- 16, Udyog Vihar Industrial Area Phase 4, Gurugram, Haryana, 122015 

Airtel Payment Bank:Frequently Asked Questions

How to activate the dormant Airtel Payment Bank account?

To activate your account, you need to submit an application. No additional documents are needed; just provide your Aadhaar number for activation. The Airtel store will promptly carry out the eKYC process, instantly verifying your identity through fingerprint authentication. This method is swift, ensuring immediate activation of your account.

How to close Airtel Payment Bank Account?

To close your Airtel Payments Bank account, simply dial the customer care number at either 400 or 8800688006.

How can I see my current balance with the Airtel Tez Portal 2.0?

You will have to login to the portal with your phone number and password. Once done, you’ll be able to view your current balance.

Is it possible to open an Airtel Payment Bank account without an Airtel SIM?

Indeed, it's possible for anyone, including those with a Jio SIM number, to open an Airtel Payment Bank account. The process for non-Airtel users remains the same as for Airtel users, with identical requirements that need to be met.

Share the article: