Sun Direct DTH: Packages, Buying Process & Customer Support In 2021
Launched in December 2007, Sun Direct is a leading Indian DTH (direct-to-home) broadcast satellite service provider. It is also the country’s first DTH provider to offer MPEG-4 technology.
Wait, what is the MPEG-4 technology? Well, this technology is the reason behind the good quality and compression strength of Sun’s DTH services.
With a customer base of 16 million+ subscribers, the company has been transmitting TV signals across the length and breadth of the Indian contingent.
We have written this guide to help you holistically understand Sun Direct packages, prices, coverage, installation process, and customer care.
Without further ado, let us jump right away on the specifics that will interest you.
Sun Direct Plans & Set-top Box Price
Sun Direct offers its customers multiple options when it comes to set-top boxes. We’ve listed them below:
|Model Name||Description||HD Cost||SD Cost|
|Entrustment Model||This is the most popular and favoured model, providing best-in-class DTH. Sun Direct owns all of the rights to the equipment and accessories in this model.||INR 898||INR 932|
|Outright Model||The user flat-out owns the DTH connection-Set-Top Box and accessories under this model.||INR 3,000||INR 3,500|
|Rental||This model enables customers to rent a new DTH connection, Set Top Box, and accessories on a monthly basis. A refundable security deposit is taken from the customer.||INR 3,000||INR 3,500|
Sun Direct Packages
Sun direct has a wide-ranging and entertaining list of DTH packs with more than 200 TV channels. These plans come in four (4) different bundles, which were created to best accommodate the unique needs of the 1.3 billion Indian population.
These bundles are:
- Sun Direct Curated Packs
- Sun Direct Bouquets
- Broadcaster Bouquets
- Broadcaster A La Carte
The above categories have both SD and HD+ services to choose from.
Sun direct has specially curated packages for specific regions/languages like Bengali, Kannada, Malayalam, Marathi, Odia, Tamil, Telugu, and the Rest of India.
The customers can enjoy the freedom to pick a plan based on their specific requirements (home/office/café/hospitals/etc.). The company offers an exhaustive list of DTH services at affordable prices. You can have access to a combination of different genres, including movies, sports, infotainment, leisure, kids, news, devotional, and others.
Mentioned below are some of the most popular Sun Direct DTH plans that you can choose from:
|Plan Name||No. of channels||Validity||Cost|
|Tamil Super||85 channels||30 days||Rs 188.14|
|Telugu Super||104 channels||30 days||Rs 287.29|
|Kannada Value||77 channels||6 Months + 14 days extra||Rs 1016.95|
|Bengali Economy||59 channels||6 Months + 14 days extra||Rs 767.8|
|Malayalam Super||88 channels||1 month||Rs 186.44|
|Marathi Super||85 channels||1 month||Rs 230.51|
|Odia Super||77 channels||1 month||Rs 194.92|
|ROI Economy||69 channels||6 Months + 14 days extra||Rs 996.61|
|ROI Value||84 channels||6 Months + 14 days extra||Rs 1327.12|
|ROI Telugu Kushi||95 channels||1 month||Rs 255.09|
|Plan Name||No. of channels||Validity||Cost|
|Tamil Silver||63 channels||6 Months + 14 Days||Rs 1067.8|
|Kannada Gold||58 channels||6 Months + 14 Days||Rs 1322.03|
|Bengali Silver||67 channels||6 Months + 14 Days||RRs 1164.41|
|Telugu Gold||71 channels||6 Months + 14 Days||Rs 1728.81|
|Malayalam Silver||42 channels||6 Months + 14 Days||Rs 1123.73|
|Marathi Silver||71 channels||6 Months + 14 Days||Rs 1215.25|
|ROI Silver||72 channels||6 Months + 14 Days||Rs 1428.81|
Sun Direct Buying Process
You can buy a brand new Sun Direct DTH connection in three simple steps:
- It starts with choosing your subscription model. There are different DTH models available at your disposal:
- Entrustment Model (Most Popular and preferred): Unlimited recording, 3 years warranty on Set Top Box, Free delivery, installation, activation, and demo.
- Outright Model (allows you to own a DTH connection Set Top Box and accessories): Unlimited Recording, 1-year warranty on Set Top Box, Free delivery, installation, activation, and demo.
- Rental Model (allows you to avail a new DTH connection Set Top Box and accessories on a monthly rental basis): Unlimited recording, 3 years warranty on Set Top Box, Free delivery, installation, activation, and demo, and refundable security deposit.
You can pick either of these models in SD or HD services
- Next, you will be required to pick a language
- After picking the language, browse through all the available packages that meet your choices and finances.
- You will get an order summary flashing on your screen, inclusive of GST charges.
- Lastly, you will have to add your personal details to submit the new connection request.
Steps For Sun Direct Recharge Online
Regardless if you want to choose Sun Direct recharge plans for 1 month or 6 months, follow the steps below:
Step 1: Visit the Sun Direct website
Step 2: Click on ‘My Account’ located in the top right corner.
Step 3: Sign in to your account using your mobile number, customer ID or smart card ID.
Step 4: Click on the ‘Subscription Pack’ option. Choose your preferred bouquets or the Ala-Carte option.
Step 5: Click on ‘Confirm’ and proceed to make the payment using your preferred method.
Sun Direct Customer Care
Customers can access Sun Direct DTH Customer Care Support for any product-related, technical, or account issues via various platforms. These include:
- Email Id (email@example.com)
- Toll-free number (1800-103-7575, 1800-123-7575)
- Regional customer care number details
- Chatbox Services
- 24*7 Helpline (76010 12345)
- Complaint Management System (customers need to fill in their registered mobile number to register a new complaint or know the status of their opened complaint)
You can use either of the above platforms to find solutions to your issues. If you want to upgrade your packages, don’t hesitate to reach out to Sun Direct customer care.
Sun Direct Customer Reviews
We have collated a list of feedback from Sun Direct customers:
Good build-quality, nice and compact, love the HD channel experience
Excellent picture clarity. Glad I subscribed to HD package.
Sun Direct is an affordable option for those wishing for decent picture quality. However, the HD channel experience has not been so good. There has been connection issues now and then.
Set Top Box and overall signal strength are good. However, I experienced signal drop for some channels (Star sports, MAA). But overall a good experience.
Even though Sun Direct is not as renowned as its competitors like Airtel DTH and Tata Sky, it’s still managed to make a name for itself in an already crowded market, especially in the Southern region of India. If you’re looking for information on other DTH providers in India, including their plans and updates, keep reading Selectra.
Frequently Asked Questions
How can I change my Sun Direct account password?
You can easily reset your Sun Direct password using the steps below:
- Log in using your RMN/SMC/CR-ID on the My Account Sign In Page.
- From the menu button in the upper right corner, choose the Forgot Password? option.
- Generate and validate the OTP (One-Time Password) sent to your registered cellphone number.
- Enter a new password, confirm it, and then press the Submit button.
How can I upgrade my Sun Direct set-top box?
You may update your set-top box from SD to SD+ (with recording capability) or from SD to HD using the following methods:
- Calling the Sun Direct Helpline.
- By going to your local Sun Direct Sun Shine Centre (or) merchant.
How can you reactivate your Sun Direct set-top box or receiver?
Do the following to update or troubleshoot your receiver box for active plans:
- Keep your BOX turned on and go to channel 64.
- Go to www.sundirect.in and click on the "HELP" tab. Click "Refresh here to view the subscription channel if it indicates error" under the assistance section.
- Verify your Sun Direct account information using your registered mobile number/smart card or CDSN number/CR-ID.
- Choose the error code from the drop-down menu and click REFRESH.
How can I locate the closest Sun Direct Dealer?
Visit www.sundirect.in, where you can "Find your local Sun Direct Centres" below the fold. Enter your Pin Code to find the closest dealer.