What Is Broadband Relocation & How To Relocate?

broadband relocation

If you move your internet connection from a relatively small city to a larger metropolis or vice versa, you will notice a difference in the speeds your ISP can provide. Home relocations might be for a job or personal purposes, and you will need to transfer your broadband internet connection along with other things. But, how should you go about this process and ensure you get the best deal?


Broadband Relocation: General Procedure

Due to our dependency on the internet has grown exponentially over time, moving your internet connection is now one of the top considerations whenever we move to a new area. While the process may differ based on the operator, we've listed the general procedure for broadband relocation below.

Raise Request For Broadband Relocation

There are several ISPs in India that offer internet access in a variety of cities around the nation. If your ISP has a nationwide presence, you can approach their customer service and request that your broadband connection be relocated.

You'll have to raise a request and provide information such as your new address and the type of broadband connection you require. If your ISP has a well-established network in the area to which you have relocated, they may have no trouble accepting and acting on your request to transfer your internet connection.

Compare Other Providers During Broadband Relocation

When you shift to a new residence, you must ensure that you may continue using the same Wi-Fi connection. If you're not relocating far, there's a high chance you'll be able to maintain your current internet service, but this may not be the case if you're relocating to a different city or state.

You should double-check with your carrier by providing your address to a customer care representative. Moreover, there may be some differences in internet service in your new area. For instance, you may be able to obtain higher speeds or a more dependable connection type that you were unable to obtain previously.

It's possible that the ISP that provided outstanding service in your previous location will provide services in your new area, but they won't be as good. This could be because of a shortage of facilities at the new site or the existence of superior alternatives.

When you migrate to a new place and want to reroute your internet connection, always do your homework and choose the finest ISP in that region. Consider switching to a new ISP if you find one that provides better services than your current one.

Set A Date For Activation & Setup For Broadband Relocation

Once you've determined what your new internet would be, choose a date for when your new service will begin. It's generally easier to choose the day you move in.

You should also plan a time for a professional to come over and set up your Wi-Fi. Because not all homes are properly connected to cable and fibre internet, you may require the services of a professional to lay down wires or repair old and worn down ones.

However, if your property is already adequately wired, you won't have to think that much about expert installation. You can set up your new internet manually if all you have to do is to connect some wires and configure your router, however, if you aren’t sure what exactly is to be done, leave it to the professionals.

Before the technician leaves, conduct a network check on your local network. It is important to ensure that you obtain the speed you have paid. If there are any inconsistencies, ensure that the technician inspects the efficiency of your modems and routers and any external equipment.

Broadband Relocation Process For Internet Service Providers

We've gathered moving-related information from several of the most prominent ISPs; locate yours below.

Airtel Broadband Relocation

If you want to relocate with your Airtel broadband connection, follow the steps below:

  1. Contact Airtel’s customer care service and ask to speak to an Airtel representative.
  2. Inform the agent that you wish to move your connection to a new place. Ask them about your options and the cost you’ll have to incur.
  3. After the agent gives you the necessary information, you’ll have to fill a form to apply for a connection in the new location, with the relevant documentation.
  4. Once all the formalities are done, your new connection will be ready for relocation in about a week. However, it’s important to note that the timeframe might vary based on city or state.

Airtel Broadband Relocation: Documents Required

If you want to relocate your existing Airtel broadband connection, you'll need the following documentation:

  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Drivers Licence, Aadhaar Card, and other forms of identification are acceptable.

Airtel Broadband Relocation: Contact Information

To raise a request for Airtel broadband relocation, use the following details:

  • 121
  • 0124 -4448080 (north) (toll free)
  • 020 – 44448080 (west) (toll free)
  • 033 – 44448080 (east) (toll free)
  • 080 – 44448080 (south) (tolled)
  • 020 40181400 (tolled) & toll-free from Airtel mobile 12150

Hathway Broadband Relocation

Relocating your Hathway internet connection is a simple and painless process. We've outlined a few actions you may take to effectively move your Hathway broadband connection to a new location.

  1. Make a moving request by calling customer service. Their customer service phone number for your city is listed on their website.
  2. Provide the representative with all of your information, including your new home address.
  3. They would first confirm whether or not they are operating all across your new address and whether or not it is feasible to accept your broadband switching request.
  4. Following that, they will respond within 7-10 working days.

Hathway Broadband Relocation: Documents Required

If you want to relocate your existing Hathway broadband connection, you'll need the following documentation:

  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Drivers Licence, Aadhaar Card, and other forms of identification are acceptable.

Hathway Broadband Relocation: Contact Information

To raise a request for Hathway broadband relocation, use the following details:

City Broadband Helpline No
Mumbai 022- 68768200/ 1800 419 3114
Delhi 9167114444/022-43764600/ 1800 419 3114
Kolkata 033-40302444/ 1800 419 3114
Chennai 044-40284028/ 1800 419 3114
Bangalore 080-40161616/ 1800 419 3114

BSNL Broadband Relocation

Bharat Sanchar Nigam Limited, India's biggest landline customer base telecommunication services company, has reinstated the BSNL shifting costs for the external moving of landline connections, incorporating broadband and Fiber to house services. Follow the steps below to relocate your BSNL broadband connection:

  1. Call customer service to make a moving request
  2. Give the agent all of your contact information, including your new home address.
  3. They would first confirm whether or not they are working throughout your new address and whether or not your broadband switching request is doable.
  4. They will then react within 7-10 working days.

BSNL Broadband Relocation: Documents Required

If you want to relocate your existing BSNL broadband connection, you'll need the following documentation:

  • BSNL registration form in the specified format accessible at local BSNL offices
  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Drivers Licence, Aadhaar Card, and other forms of identification are acceptable.

BSNL Broadband Relocation Eligibility The telecommunication must have been in service for one and a half years or perhaps the registration date must fall well within the release window of a general or particular category in the return to which it is needed to be relocated, and the fees apply to all external move types.

BSNL Broadband Relocation: Contact Information

To raise a request for BSNL broadband relocation, use the following details:

  • From BSNL Mobile or Landline: 1504
  • From Other Operators Mobile or Landline: 1800-345-1504

ACT Broadband Relocation

To relocate your ACT broadband connection, submit a request using their website to obtain a quick feasibility status on the chosen area.

  1. Request through ACT chatbot: go to www.actcorp.in.
  2. Choose your city.
  3. Go to the chatbot "How may I help you"
  4. Select ACT Broadband.
  5. Choose Reconnection.
  6. Upload the KYC documentation.

ACT Broadband Relocation: Documents Required

If you want to relocate your existing BSNL broadband connection, you'll need the following documentation:

  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Drivers Licence, Aadhaar Card, and other forms of identification are acceptable.

Shifting fees are levied in accordance with local policy. Only when proper and full papers are uploaded can the relocation procedure begin.

ACT Broadband Contact Information To Relocate

  • Mobile app link: download ACT Fibernet app from iOS or Playstore
  • Chatbot Link: https://selfcare.actcorp.in
  • Whatsapp: +91 - 99459 99459 (send a message "hi" from your registered phone no.)
  • Contact us: https://www.actcorp.in/contact-us/customer-care

Always examine multiple service providers and local connections to see which is best suited for your new location.

Jio Broadband Relocation

If you want to relocate with your Jio broadband connection, follow the steps below:

  1. Contact Jio’s customer care service and ask to speak to a Jio representative.
  2. Inform the agent that you wish to move your connection to a new place. Ask them about your options and the cost you’ll have to incur.
  3. After the agent gives you the necessary information, you’ll have to fill out a form to apply for a connection in the new location, with the relevant documentation.
  4. Once all the formalities are done, your new connection will be ready for relocation in about a week. However, it’s important to note that the timeframe might vary based on city or state.

Jio Broadband Relocation: Documents Required

If you want to relocate your existing Jio broadband connection, you'll need the following documentation:

  • 1 passport-sized photograph
  • Address evidence, such as an energy bill or a gas bill, is required.
  • PAN Card, Drivers Licence, Aadhaar Card, and other forms of identification are acceptable.

Jio Broadband Relocation: Contact Information

If you want to contact a customer executive for queries related to JioFiber, you can dial 1800-896-9999 or chat with the support team on the MyJio App or on WhatApp by messaging ‘Hello’ to 70005 70005.

Frequently Asked Questions

Is it possible to relocate my broadband connection?

If your ISP has a nationwide presence, you can contact customer care and ask for your broadband connection to be relocated. You will be required to enter information such as your new address and the sort of broadband connection you require.

How do I change the location of my Airtel broadband connection?

From an Airtel phone, dial 121 to reach the broadband support team. They will dispatch someone to your new town/area to determine whether or not a connection is viable. If the service is not available in your new area, you will need to disconnect your connection and look for a new ISP in your new town/region.

Is Jio fiber better than BSNL?

While Jio fiber offers 3300 GB FUP usage without speed throttling, BSNL's Rs. 777 fiber plan provides 500 GB FUP usage and Rs. 799 plan offers 3.3TB FUP usage. So, both the providers have some pros and cons. Check out our comparison of both internet service providers.

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